Booking with Partnered Online Travel Agents (OTA)

Partnered Online Travel Agents (OTA) are online travel agents that have signed commercial agreements with Ryanair to display our flights and products on their websites and offer them for sale as part of their dynamic packages. The partnerships guarantee that if you book a partnered OTA package containing Ryanair flights, you get to book your Ryanair flight directly on the Ryanair.com website without having to leave the OTA web page. This means that you will be a direct Ryanair passenger and get all the benefits that come with booking direct. You will be able to manage your booking through your myRyanair account, which means the ability to add bags, seats or priority boarding or pre-order your food or beverages and skip the trolley queue onboard! See our menu here. You will also receive all important flight updates directly to your email address, including check-in reminders and any urgent updates regarding your flight schedule.

Please always look out for the "Verified by Ryanair check” to make sure that you’re booking through an authorised website.

You have booked directly with Ryanair and therefore you can manage your booking through your myRyanair account.

Click here to access your booking in the manage booking hub and to add seats/bags/equipment or any travel extras available on Ryanair.com.

Please see Ryanair’s Bag Policies here.

Please see Ryanair’s Seat Policies here.

Flight changes and name changes can also be completed on the Ryanair Manage Booking Hub.

If your query is flight related and you cannot find the answer in our Help Centre, you can either contact the partnered OTA that you booked with, or you can contact us. For all refund queries, please contact the partnered OTA you booked with.

If you have booked through one of Ryanair’s Partnered OTAs, you will need to contact them in order to process a refund for your booking. Ryanair tickets are generally non-refundable. If your flight operated and you did not travel, you’re not entitled to a refund. You may have valid reasons for deciding not to travel, but our business model is simple - we do not offer refunds to people who do not travel because the seat you booked has operated empty in your absence.

In rare instances where Ryanair has cancelled your flight, failed to operate the flight reasonably according to schedule or you were denied boarding you may be entitled to a refund in accordance with Regulation (EC) 261/2004. You may also be entitled to a refund if an immediate family member who is not travelling with you dies within 28 days of your booked flight or if someone on your booking passes away before your trip.

You may be eligible for a refund of your ticket under the following circumstances:

• If your flight has been cancelled;
• If you have experienced a flight delay of over 5 hours;
• If your scheduled time of departure is delayed by at least 5 hours;
• In the case of bereavement of a booked passenger or bereavement of an immediate family member who is not travelling with you.

Please contact the partnered OTA you booked with to process a refund.

You will receive an email from our Customer Service confirming your flight cancellation/delay, or schedule change details. This will give you the following options, depending on your disruption type:

• Request to be re-routed, under comparable transport conditions, to your final destination at your earliest opportunity or at a later date at your convenience, subject to availability;
• Change your flight on the same route to new times/dates for free.
• Request a refund;
• To request a refund, click the refund link in your email which will bring you to the partnered OTA you had booked with.

Alternatively, you can access your booking through the My Bookings section on Ryanair.com (click here).

For any queries on this, please refer to our Help Centre or Ryanair’s General Terms & Conditions of Carriage.

We may offer refunds in exceptional circumstances where you have suffered the death of someone on your booking or of an immediate family member, within 28 days prior to your departure date. An immediate family member is defined as your spouse, civil partner, parent, stepparent, guardian children, stepchildren, siblings, grandparents, grandchildren, brother/ sister, step-brother/step-sister, father/mother-in-law, brother/sister-in-law, or son/daughter-in-law. We may refund the total amount for everyone travelling on the booking. To apply, please contact the Partnered OTA you booked with and provide the below:

• Your flight reservation number;
• Your relationship with the deceased;
• Documentary evidence (death certificate if a family member has passed away or death notice if a passenger on the booking passes away);
• Confirmation of the customers on the flight reservation who require a refund.

Refund requests for death of an immediate family member must be submitted before your date of travel to the Partnered OTA you booked with.

No. Any extra charges at the airport apply in respect of extra services we provide to you in relation to your journey, e.g. checking you in, printing your boarding pass, carrying extra baggage, in line with Ryanair’s General Terms & Conditions of Carriage which you agree to at the time of booking. You may avoid these charges if you check in online, print or download your boarding pass before getting to the airport and adhere to the baggage allowances and size limits which you purchased at the time of booking your flight ticket.

If you think you have been unfairly charged, you can submit a complaint here.

• If you have booked with a partnered OTA, we recommend that you request these services on the Ryanair website up to 48 hours before the scheduled flight departure time. Follow the instructions here to add Special Assistance to an existing booking.
• After this time and up to 12 hours prior to scheduled flight departure, passengers should contact our Special Assistance team (subject to opening hours).
• If you do not provide 48 hours' notice, the required assistance may not be available, and your travel plans may be disrupted.
• In order for an airport to provide pre-booked special assistance, passengers should present themselves at the airport special assistance desk 2 hours before their flight departure time