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Online Verification for Unauthorised Travel Agent Bookings
Where a booking appears to have been made through a third-party travel agent who has no commercial relationship with Ryanair, the booking may be blocked. As third-party travel agents often do not provide Ryanair with the passenger’s correct email address and payment details, we need to verify the passenger’s identity before they can manage their booking and check-in online. Ryanair needs to carry out this verification process in order to ensure we can comply with safety and security requirements.
You have two options for online verification which you can complete by clicking the link below. If you choose to complete online verification you can do so by clicking the link below or the link in the email sent to the email address used to complete your booking, or by accessing your booking on Ryanair.com or the Ryanair app. To complete the process, you will need to have the Ryanair booking reference code, your passport or National Identity Card, and a device (phone, tablet, or laptop) with a camera. Once Verification is complete, you will be asked to amend the email address on the booking to ensure Ryanair can contact you with important flight information.
The two online verification options are Express Verification and Standard Verification.
- Express Verification – is the quickest option, as it uses facial recognition technology provided by our partner GetID. To complete the process, you will need to have the Ryanair booking reference code, your passport or National Identity Card, and a device (phone, tablet, or laptop) with a camera to hand. You will be asked to pay €/£0.59c to cover the cost of GetID’s facial recognition technology. Ryanair does not benefit commercially from verification fees. Once verification is complete, you will be asked to amend the email address on the booking to ensure Ryanair can contact you with important flight information.
Start Express Verification
- Standard Verification - involves submitting a picture of a completed and signed Customer Verification Form together with a picture of your passport or national identification card (provided it contains your signature). We will then compare signatures on each document to ensure they match. This service is provided free of charge. Once verified we will email you (no later than 3 hours before your scheduled flight departure time) with instructions advising you on how to check-in online in accordance with safety and security requirements.
Express Verification is available at a cost of €/£0.59c per booking. This fee is to cover the cost of GetID’s online verification face recognition tool. Ryanair does not benefit commercially from verification fees. If you wish to recoup this cost, we advise you to contact the third-party travel agent you booked through. Standard Verification is free of charge.
You will need your Ryanair booking reference which the third-party travel agent should have provided you with. This is a 6-digit code unique to your booking. You will also need a form of identification with a photo/signature on it (National ID card or passport) and a device (e.g. phone, tablet, laptop) with a camera.
If you use a verified source (Ryanair.com or the Ryanair app) for future bookings, you will not be required to complete this process again. We urge all of our customers to only book through platforms which have the Ryanair Verified Seal.
Please contact our call centre if you have queries regarding the verification process.
Yes, Ryanair is fully compliant with GDPR and does not store any of your information or documents longer than the period stated during verification.
If you complete Express Verification, Ryanair will only store your details for 24 hours. For Standard Verification, we need to store your details for 24 hours.
We advise that customers only book Ryanair flights directly through the Ryanair App and the Ryanair website (www.ryanair.com), and to always check the website’s URL for www.ryanair.com. Also, you should look for the Ryanair Verified Seal, which will appear on all Ryanair authorised channels.