Travel Agent Bookings

Ryanair has signed commercial agreements with Partnered Online Travel Agencies (OTAs) to display our flights and products on their websites and offer them for sale as part of their dynamic packages. Please always look out for the "Verified by Ryanair check” to make sure that you’re booking through an authorised website.

If you booked a partnered OTA package containing Ryanair flights, please click here.

If you booked your flight(s) with an unauthorised travel agent, please find more information below.

Third-party travel agents are companies who do not have any commercial agreements with Ryanair to sell our flights and products. These companies make their profits by adding their own commissions to Ryanair flights and products, which means customers who book through them often pay more than customers who book directly with Ryanair.

Some third-party travel agents often do not pass on to us your personal contact and / or payment details, which means we cannot contact you with important updates of your booking or process refunds directly to you.

We advise that customers only book Ryanair flights directly through the Ryanair App and the Ryanair website, and to always check the website’s URL for www.ryanair.com. 

If you have been asked to verify your identity, it is because your booking has been flagged as having been made by a third-party travel agent that has no commercial agreement with Ryanair to sell our flights. 

Many of these third-party travel agents use their own email address, phone number, and payment information - not yours – so that only they can manage the booking. This means we often don’t have your information. They may also complete the Ryanair check-in process on behalf of their customers in breach of our General Terms and Conditions of Carriage. For your safety and security, and for the safety and security of your fellow passengers and our crew, the check-in process must be completed by you personally, by a passenger on your booking, or by a duly authorized natural person with personal knowledge of you and of the contents of your luggage – not a bot or third-party travel agent. Verifying your booking also ensures that we have the correct contact information for you so that we can contact you with important itinerary information, including in the event of schedule changes, delays or other service disruptions.

When making bookings, third party travel agents may not provide us with any of your personal information other than your name. They often book with their own email address, phone number and payment information – not yours. This is problematic because third party travel agents often:

• Use their own payment card which makes it difficult for us to refund you directly in the event of cancellation. By using their own card and not yours, this does not provide you with any visibility over the actual cost of the Ryanair flight, ancillary service or any other service provided by Ryanair. For example, we are aware of some third-party travel agents charging customers for services that we provide for free. In one case, a third-party travel agent charged a name change fee when we provided the name change for free! 
• Data privacy concerns. We are aware of cases where third party travel agents inputted the wrong email address when making a booking resulting in the customer’s booking confirmation email being sent to another individual.
• Unlawfully check-in and make dangerous goods declarations on your behalf. We have a legal obligation to obtain certain declarations from you, i.e. that your baggage does not contain dangerous goods. These declarations must be made by you as a passenger or by a duly authorized natural person with personal knowledge of you and of the contents of your luggage – not by a third-party travel agent or a bot.
• Creates customer service issues. When you contact Customer Support about an issue, we ask you to answer some security questions to verify that we are talking to the customer on the booking. Passengers who book through third party travel agents often have difficulty answering the security questions because the third-party travel agent has provided us with their own information, and not yours. Therefore, you as the customer often cannot confirm the email address used to make the booking or the last four digits of the card used to make the booking. This, in turn, means that Customer Support are unable to help you as they cannot be sure they are talking to the customer on the booking. 

If you have been asked to verify your booking, you have the following three options.

1. Express Verification uses facial recognition technology provided by our partner GetID. We know that not everyone is comfortable with facial recognition tools so we offer other booking verification options as outlined below. To complete the process, you will need to

1. provide your booking reference and passenger name;
2. log into or sign-up to a myRyanair account;
3. pay the £/€0.59 fee to cover the cost of GetID’s facial recognition technology; 
4. provide a photograph of your travel documentation (i.e., passport or identification card);
5. take a photo of your face to verify the travel documentation which you provided;
6. carry out a liveness check of your face by performing some actions you will be asked to do (you will require a device with a camera for this); and
7. provide your phone number.

You will receive an instant confirmation where your booking has been successfully verified using the Express Verification Process. Once verification is complete, you can access and manage your booking yourself. To start Express Verification, please click below:

Start Express Verification

2. Standard Verification involves: 

1. providing your booking reference and passenger name;
2. logging into or signing-up to a myRyanair account;
3. uploading a photo of your signature;
4. uploading a picture of your passport or national identification card; and
5. providing your phone number 

Standard Verification is provided free of charge. Once your booking has been verified through the Standard Verification process, we will email you with confirmation instructions advising you on how to check-in online. Once verification is complete, you can access and manage your booking yourself. 

To start Standard Verification, please click below:

Start Standard Verification

3. In-person verification involves completing the verification process at the check-in desk in the airport. You must arrive to the check-in desk at least 120 minutes prior to your scheduled departure time and complete the verification process with one of our agents. Once the agent has confirmed your identity and ensured you are on notice of relevant safety and security requirements, they will check you in.

While verification at the airport is free of charge, you will be required to pay an airport check-in fee as set out in our Table of Fees here. 

You will need your Ryanair booking reference which the third-party travel agent should have provided you with. This is a 6-digit code containing a mixture of letters and numbers e.g., ABCD12, which is unique to your booking. If you do not have access to the Ryanair booking reference associated with your booking, you will need to contact the third-party travel agent who made the booking and ask them to provide it to you. You will also need a form of identification with a photo/signature on it (national ID card or passport) and device (e.g., phone, tablet, laptop) with a camera. 

Yes, Ryanair is fully compliant with the GDPR and does not store any of your information or documents longer than the period stated during verification. Documentation uploaded during online verification is deleted within 24 hours.

Ryanair ensures that our third-party partner, GetID, who collects and processes personal data on our behalf adheres to the strict requirements of data protection law, including strict retention periods. You can find more information in our Privacy Policy. 

You can begin Verification by clicking here.

You will need your Ryanair booking reference (PNR) this is a 6-digit code containing a mixture of letters and numbers e.g., ABCD12, which is unique to your booking.

You will also need a myRyanair account (you can create a new one in the process if you do not have one), a device with a camera and a passport or national identity card with your signature on it.

We do send emails asking passengers to complete the verification process to comply with safety and security requirements and to ensure we can contact you directly with updates regarding your booking. If you have received an email from Ryanair asking you to verify, it is legitimate. The third-party travel agent may also send you an email telling you to verify. If so, please ensure that you verify on the Ryanair website (always check the website’s URL for www.ryanair.com) or on the Ryanair mobile app.  

Third party Travel Agents often use fake email addresses to make bookings. This means when you try to retrieve your booking you can’t, because you do not know what email they used. To verify, you do not need to know this email address. You only need the booking reference (PNR) and your name. During the process, you will be asked to log in to or create a myRyanair account associated with your real email address, which will move the booking to your own account. 

If there is more than 1 person on the booking, ask them to complete verification. Otherwise, you will need to go to the airport and complete your name change and check in there. If the third-party travel agent made a mistake when entering your name in the booking, we recommend you reach out to them and ask them to reimburse you for the charge. 

Ensure the name on your booking matches the name on your passport. Ensure there is no glare, the photo is not blurry, the full document is in frame, the signature is in view and your hand is not blocking any part of the document. Continue attempting until prompted otherwise. 

Where a booking appears to have been made through a third-party travel agent who has no commercial relationship with Ryanair, the booking may be blocked. As third-party travel agents often do not provide Ryanair with the passenger’s correct email address and payment details, we need to verify the passenger’s identity before they can manage their booking and check-in online. Ryanair needs to carry out this verification process in order to ensure we can comply with safety and security requirements.

You have two options for online verification which you can complete by clicking the link below. If you choose to complete online verification you can do so by clicking the link below or the link in the email sent to the email address used to complete your booking, or by accessing your booking on Ryanair.com or the Ryanair app. To complete the process, you will need to have the Ryanair booking reference code, your passport or National Identity Card, and a device (phone, tablet, or laptop) with a camera. Once Verification is complete, you will be asked to amend the email address on the booking to ensure Ryanair can contact you with important flight information.

Start process

The two online verification options are Express Verification and Standard Verification.

1. Express Verification – is the quickest option, as it uses facial recognition technology provided by our partner GetID. To complete the process, you will need to have the Ryanair booking reference code, your passport or National Identity Card, and a device (phone, tablet, or laptop) with a camera to hand. You will be asked to pay €/£0.59c to cover the cost of GetID’s facial recognition technology. Ryanair does not benefit commercially from verification fees. Once verification is complete, you will be asked to amend the email address on the booking to ensure Ryanair can contact you with important flight information.
   
   Start Express Verification

1. Standard Verification - involves submitting a picture of a completed and signed Customer Verification Form together with a picture of your passport or national identification card (provided it contains your signature). We will then compare signatures on each document to ensure they match. This service is provided free of charge. Once verified we will email you (no later than 3 hours before your scheduled flight departure time) with instructions advising you on how to check-in online in accordance with safety and security requirements.
   
   

   Start Standard Verification

Express Verification is available at a cost of €/£0.59c per booking. This fee is to cover the cost of GetID’s online verification face recognition tool. Ryanair does not benefit commercially from verification fees. If you wish to recoup this cost, we advise you to contact the third-party travel agent you booked through. Standard Verification is free of charge. 

You will need your Ryanair booking reference which the third-party travel agent should have provided you with. This is a 6-digit code unique to your booking. You will also need a form of identification with a photo/signature on it (National ID card or passport) and a device (e.g. phone, tablet, laptop) with a camera.

If you use a verified source (Ryanair.com or the Ryanair app) for future bookings, you will not be required to complete this process again. We urge all of our customers to only book through platforms which have the Ryanair Verified Seal.

Partnered Online Travel Agents (OTA) are online travel agents that have signed commercial agreements with Ryanair to display our flights and products on their websites and offer them for sale as part of their dynamic packages. The partnerships guarantee that if you book a partnered OTA package containing Ryanair flights, you get to book your Ryanair flight directly on the Ryanair.com website without having to leave the OTA web page. This means that you will be a direct Ryanair passenger and get all the benefits that come with booking direct. You will be able to manage your booking through your myRyanair account, which means the ability to add bags, seats or priority boarding or pre-order your food or beverages and skip the trolley queue onboard! See our menu here. You will also receive all important flight updates directly to your email address, including check-in reminders and any urgent updates regarding your flight schedule.

Please always look out for the "Verified by Ryanair check” to make sure that you’re booking through an authorised website.

You have booked directly with Ryanair and therefore you can manage your booking through your myRyanair account.

Click here to access your booking in the manage booking hub and to add seats/bags/equipment or any travel extras available on Ryanair.com.

Please see Ryanair’s Bag Policies here.

Please see Ryanair’s Seat Policies here.

Flight changes and name changes can also be completed on the Ryanair Manage Booking Hub.

If your query is flight related and you cannot find the answer in our Help Centre, you can either contact the partnered OTA that you booked with, or you can contact us. For all refund queries, please contact the partnered OTA you booked with.

If you have booked through one of Ryanair’s Partnered OTAs, you will need to contact them in order to process a refund for your booking. Ryanair tickets are generally non-refundable. If your flight operated and you did not travel, you’re not entitled to a refund. You may have valid reasons for deciding not to travel, but our business model is simple - we do not offer refunds to people who do not travel because the seat you booked has operated empty in your absence.

In rare instances where Ryanair has cancelled your flight, failed to operate the flight reasonably according to schedule or you were denied boarding you may be entitled to a refund in accordance with Regulation (EC) 261/2004. You may also be entitled to a travel credit if an immediate family member who is not travelling with you dies within 10 days prior to your booked flight or if someone on your booking passes away before your trip.

You may be eligible for a refund of your ticket under the following circumstances:

• If your flight has been cancelled;
• If you have experienced a flight delay of over 5 hours;
• If your scheduled time of departure is delayed by at least 5 hours;

Please contact the partnered OTA you booked with to process a refund.

You will receive an email from our Customer Service confirming your flight cancellation/delay, or schedule change details. This will give you the following options, depending on your disruption type:

• Request to be re-routed, under comparable transport conditions, to your final destination at your earliest opportunity or at a later date at your convenience, subject to availability;
• Change your flight on the same route to new times/dates for free.
• Request a refund;
• To request a refund, click the refund link in your email which will bring you to the partnered OTA you had booked with.

Alternatively, you can access your booking through the My Bookings section on Ryanair.com (click here).

For any queries on this, please refer to our Help Centre or Ryanair’s General Terms & Conditions of Carriage.