You have multiple options to contact us: call us as per the number below or chat with us - our Molli chat bot can help you 24/7 and our agents are available 7 days a week (see the opening hours for agent support below). In the other helpful information tab, we have also included a number of useful links to forms that should help you navigate the things we are most frequently asked about.
To see all the options for contacting us, click below.
To access the contact details you will need to sign into your myRyanair Account:
New bookings/General Queries: +35312555212 Calls are charged at local call rates.
*Calls from mobiles and other networks may cost more.
*Available Languages: English, Italian, German, Spanish, French, Polish & Portuguese
The above phone lines are open:
Monday - Friday: 09:00-22:00 CET
Saturday: 09:00-19:00 CET
Sunday: 10:00-19:00 CET
Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days.
Remember that reservations or changes to reservations made through our Contact Center will incur higher charges if the reservation or change could have been made online.
The quickest way to submit your query/complaint and getting it dealt with by our customer service team is to fill in the online Query/Complaint form. This form will help us direct your specific issue to the right person and we will respond to you within 10 working days.
If you don’t want to use our online Query/Complaint form, you can post us a letter instead. Please include all information so that we can deal with your query/complaint as efficiently as possible:
- Your full name (as displayed on your ticket);
- Your booking reference;
- Flight details (date and flight number);
- Your preferred contact details: email address, phone number or postal address;
- Details of the query/complaint, along with the names of any of our Ryanair staff that you spoke to at the time.
Please send via post to the below address and we will respond to you within 15 working days:
Ryanair Customer Service Department
PO Box 11451
Alternatively, you can email firstname.lastname@example.org. We will reply to you within 3 – 5 business days.