You have multiple options to contact us: call us as per the number below or chat with us - our Molli chat bot can help you 24/7 and our agents are available 7 days a week (see the opening hours for agent support below). In the other helpful information tab, we have also included a number of useful links to forms that should help you navigate the things we are most frequently asked about.
To see all the options for contacting us, click below.
To access the contact details you will need to sign into your myRyanair Account:
Ryanair ChatBot offers 24/7 support. Also, our Customer Care agents are available to support if you need further assistance.
Our agents are available:
Monday to Friday 07:00 - 22:00 CET
Saturday 09:00 -19:00 CET
Sunday 10:00 - 19:00 CET
If you prefer, you can contact our social media team on Twitter:
Monday-Friday from 8:00 to 20:00 CET
Saturday and Sunday from 10:00 to 19:00 CET
To access the Twitter page, click here.
New bookings/General Queries: +353 15825932 Calls are charged at local call rates.
*Calls from mobiles and other networks may cost more.
The above phone lines are open:
Monday - Friday: 09:00 - 19:00 CET
Saturday: 09:00 - 18:00 CET
Sunday: 10:00 - 18:00 CET
Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days.
Remember that reservations or changes to reservations made through our Contact Center will incur higher charges if the reservation or change could have been made online.
The quickest way to submit your query/complaint and getting it dealt with by our customer service team is to fill in the online Query/Complaint form. This form will help us direct your specific issue to the right person and we will respond to you within 10 working days.
Corporate Head Office
Airside Business Park
Registered in Ireland No. 104547
Ryanair DAC V.A.T. Registration number: 4749148U
We recommend using the online forms in the below questions to exercise your Data Protection Rights.
You can request to be removed from our marketing mailing list by clicking below.
If you wish to access personal data we hold about you other than what is in your myRyanair account, then you can use our webform available below.
You may ask us to delete or remove personal data, where we have no legal basis to continue to process it. This includes deletion of the myRyanair account linked to the email address provided and/or used in booking a flight. However, we will retain the personal data that relates to a contract between you and Ryanair (flight booking) to perform the contract, defend or pursue our legal rights and meet our obligations towards regulatory or governmental authorities.
You can request erasure by clicking below.
We will make every effort to erase data where this right has been exercised by you and we no longer have a legal basis for processing same but some personal data sets are impossible (or infeasible) to edit or remove (e.g. server backup or microfiche).
The below options may assist with your query:
- If your query is about documents required for travelling, click here. This will direct you to our Help page where you can find all the country specific travel restrictions information. Please note that our contact centre agents cannot confirm the entry restrictions that may apply to you as these are country specific. Please check your destination government website;
- If your flight has operated or is due to operate, note there is no reimbursement of either a voucher or cash due, as Ryanair tickets are generally not refundable (unless Article 10 of Ryanair’s General Terms & Conditions of Carriage applies);
- If your query relates to a Refund or Covid-19 Travel Voucher, please click here where you can find helpful information on Ryanair Wallet and Covid-19 Travel Vouchers;
- If you booked through a third-party online travel agent, please click here where you can find everything you need to know about online travel agents.
If the above options do not answer your query, please click here to visit our Help Centre where you may find additional information.