Under applicable law, Members may cancel their contract without giving any reasons within the first 14 calendar days of paying the Voucher Fee(s) in the initial Contract Period and get a refund. This right does not apply to any subsequent auto-renewed Contract Periods.
If no benefits have been used (i.e. you have not taken a flight) a full refund of the Voucher Fee(s) paid will be issued to the original payment method. If the Member, or their Ryanair Prime Companion have flown before cancelling Ryanair Prime, the cost of the Ryanair Prime Benefits used will be deducted from the refund. In other words, Ryanair will refund the Voucher Fee(s) minus: (i) the difference in the Basic Fare (from the Ryanair Prime fare) (ii) the difference in the cost of the seat allocation and the discounted seat allocation under Ryanair Prime and (iii) the value of the insurance cover if applicable.
For flights booked through Ryanair Prime scheduled to depart after cancellation of Ryanair Prime during the cooling off period, the booking will stay active and will not be cancelled, but all associated Ryanair Prime Benefits like insurance if applicable (but not selected seats and fare discounts) will be cancelled. The value of the Ryanair Prime Benefits not cancelled will be deducted from the refund of the Voucher Fee(s).
No refund will be issued if the Ryanair Prime Benefits used exceed the Voucher Fee(s).
To exercise your right to cancel, Members must inform Ryanair of their decision to cancel this contract by an unequivocal statement. Members can electronically fill in and submit the model cancellation form that they can find in the Ryanair Prime section of their myRyanair account. If they use this option, we will communicate to them an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email). Members can also cancel the contract by sending an unequivocal statement to that effect on a durable medium, for example by contacting our customer service. To meet the cancellation deadline, it is sufficient for the Members to send their communication concerning the exercise of their right to cancel before the cancellation period has expired. This right is separate from, and in addition to, the right to terminate the contract under Section 8 below.
6.1 Model cancellation form
[Complete and return this form only if you wish to cancel the contract.]
To Ryanair DAC, Ryanair Dublin Office, Airside Business Park, Swords, Ireland, [EMAIL]:
I [ ] hereby give notice that I [ ] cancel my Ryanair Prime contract for the provision of the Prime subscription, made on [ ],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) [only if this form is notified on paper],
Date