Terms and Conditions

Ryanair is the contracting party and the General Terms & Conditions of Carriage of Ryanair apply in relation to any flights operated with the Ryanair airline code (‘FR’). 

Ryanair UK is the contracting party and the General Terms & Conditions of Carriage of Ryanair UK apply in relation to any flights operated with the Ryanair UK airline code (‘RK’). 

Ryanair Sun (Buzz) is the contracting party and the General Terms & Conditions of Carriage of Ryanair Sun (Buzz) apply in relation to any flights operated with the Ryanair Sun (Buzz) airline code (‘RR’). 

Malta Air is the contracting party and the General Terms & Conditions of Carriage of Malta Air apply in relation to any flights operated with the Malta Air airline code (‘AL’).

• Ryanair Wallet is managed and operated by the Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”).
• These Terms of Use apply to the use of the Ryanair Wallet. The Ryanair General Terms & Conditions of Carriage also apply.
• Ryanair Wallet is accessible online through your myRyanair account.
• Any refund requested for a flight disruption will be deposited to the Ryanair Wallet linked to the myRyanair account used to make the booking to which the refund relates.
• You can opt to withdraw your refund from the Ryanair Wallet of the myRyanair account used to make the booking or use the Ryanair Wallet balance to book a new flight on the Ryanair website or App via the myRyanair account used to make the booking. Please note that after 3 years you will no longer be able to use the balance to make new bookings; however you will still be able to withdraw the balance.
• If you don't use the full value of your refund at once, you can use the Ryanair Wallet balance for future transactions or withdraw your remaining balance.
• Withdrawals requested via the Ryanair Wallet will be processed within 5 working days to the original form of payment used to make the booking.
• Withdrawals can only be made by the registered holder of the Ryanair Wallet.
• Ryanair Wallet balance can be used to pay for flights, seats, priority, checked bags, fast track, baby equipment, music equipment, sports equipment, travel insurance and associated taxes, fees and charges (not car hire, transfers or hotel bookings) on the Ryanair website or App. Simply select “Wallet” as the preferred payment method.
• If the total price of the transaction exceeds the total value of the Ryanair Wallet, any price difference can be paid with by credit/debit card or with PayPal.
• Any balance available in the Ryanair Wallet can only be withdrawn in the currency of issue.
• Any refund deposited to the Ryanair Wallet for non-subsidised flight tickets may not be used to buy Spanish subsidised flight tickets.
• Ryanair reserves the right to withdraw or amend these Terms of Use at its reasonable discretion. Ryanair will notify customers of any changes in writing.

• The Instalment Payment is managed by the Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”).
• These terms and conditions apply to Instalment Payment. The Ryanair General Terms & Conditions of Carriage also apply.
• Instalment Payment is available to individuals making Family Plus bookings (hereinafter “booking”) at least 45 days before the date of departure.
• Instalment Payment is not available where any third-party services (e.g. accommodation, events, activities, airport transfer, airport parking, car hire or travel insurance) are included on a booking (airport fast track services excluded).
• Ryanair vouchers or gift cards will not be accepted to pay the instalment and any balance due.
• An instalment of 50% of the total cost of the booking is charged at the time of booking in order to hold the fares and you can pay the balance up to 40 days before the date of departure. If the total cost of the booking cannot be split evenly, the instalment will be rounded up to the nearest cent.
• Instalment Payment does not entitle you to travel unless and until the balance of the total cost of the booking is paid. The instalment paid will be offset against the total cost of the booking.
• You can access or make changes to your booking, including to add third party services once you have paid the balance of the total cost of the booking in accordance with these terms and conditions.
• If you do not pay the balance of the total cost of the booking at least 40 days before the date of departure, your booking will be cancelled and the instalment you paid will be refunded as a credit to the Wallet section of your myRyanair Account. You may use your Wallet credit to make any other Ryanair flight booking within 36 months of the issuance date. Your Wallet credit cannot be exchanged for cash.
• If your flight(s) is cancelled or rescheduled after you have paid the instalment but before you have paid the balance of the total cost of your booking, you may opt to receive the instalment amount back to your payment card via the Wallet section of your myRyanair Account. If you wish to change your flight(s) you must first complete payment of your reservation by paying the balance of the total cost of your booking.
• Ryanair reserves the right to withdraw or amend these terms and conditions for valid reason including but not limited to changes in law and / or Ryanair’s policy. Ryanair will give affected customers reasonable notice of any changes in writing.

• The Erasmus Partnership is offered by the Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”);
• Offer will apply to travel between 1 September and 15 June. Tickets must be booked at least 28 days before the date of travel;
• The 10% discount is available for 4 single international flights per year (or 2 return flights);
• The offer includes free check-in luggage up to 20KG per flight;
• Students must hold a valid ESNcard to avail of the discount;  
• Students may be denied boarding if they fail to produce, when required, the ESNcard used to make the booking;
• Students consent to Ryanair passing their information to ESNcard for verification purposes;
• Ryanair GTCCs and Fees apply.

The Erasmus Partnership offer does not apply to the following:

• Flights from 16 June to 31 August inclusive;
• Domestic flights;
• Regular, Plus, and Flexi Plus Fares;
• 3^rd party flights;
• The Erasmus Offer is not available for bookings made on the mobile applications (iOS, Android);
• Fees listed in Ryanair’s GTCCs or Ryanair’s other ancillary services.

• Gift Cards are issued by the Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”).
• Gift Cards are non-refundable and cannot be exchanged for cash. Gift Cards can be redeemed on Ryanair.com or via the app.
• Gift Cards may be issued in digital or physical format.
• Gift Cards purchased on the IE site, with a billing address in Ireland and currency in EUR are valid for 5 years from the Card issue date. The card code is valid until fully redeemed within the expiry date.
• If you don't use all of your Gift Card balance at one time, you can use your Gift Card code for future transactions within the expiry date.

• A €2/£2 (or local currency equivalent) admin fee applies to Digital Gift Cards.

• A €5/£5 (or local currency equivalent) admin and delivery fee applies to Physical Gift Cards. This fee is waived for purchases equal to or higher €/£100 (or local currency equivalent).

• Gift Cards are issued according to the denomination selected at the time of purchase. The denominations go from £/€25 to £/€1,000 or local currency equivalent. The maximum purchasable amount per transaction is £/€1,000 or local currency equivalent.
• Gift Cards can only be redeemed in the currency of issue.
• The name specified for the Gift Card recipient must be identical to the name on the recipient’s passport, driving license, or any other form of personal identification. If the names do not match, the Gift Card will not be redeemable. While name changes are not permitted on Gift Cards, we will accommodate minor spelling corrections, provided we reasonably believe you are correcting a mistake and not trying to change the recipient’s name to someone else.
• The Gift Card recipient can be aged 2 years or over. However, recipients who redeem a Gift Card under the age of 16 must always travel accompanied by an adult, in compliance with Ryanair’s General Terms and Conditions of Carriage.
• A maximum of 4 Gift Cards can be used per booking. If the total flight price exceeds the value of the Gift Card(s) used to pay for the booking, any price difference can be paid by normal payment methods.
• Gift Cards can be used as payment for flights, seats, priority, checked bags, fast track, baby equipment, music equipment, sports equipment, travel insurance and associated taxes, fees and charges at the time of booking only. Car hire, transfers or hotel bookings are not included and shall be paid separately using a method other than Gift Cards.
• Up to 10 gift cards can be purchased in one transaction. Please note that for multiple gift card purchases, all gift cards must have the same theme, message and sender. Recipients' names and email/addresses will be the only details to change.
• We have a limited supply of Christmas themed physical Gift Cards for the Christmas period (4 Nov 2024 – 5 Jan 2025). Please note, in the event you order a Christmas themed physical gift card when they have sold out, you will receive a generic themed physical Gift Card instead.
• Scheduling for digital cards will be sent on an hourly basis, during busy periods this may suffer some delays.
• If the estimated delivery period (Email and Post) of the Physical Gift Card has elapsed and a customer has not received their Gift Card, they will be eligible for a replacement Gift Card if the card has not been redeemed, and may request one by contacting Customer Service.
• Physical Gift Cards can be posted to some European countries only. To find a full list of countries we post to and estimated delivery times please click here.
• Physical Gift Cards are currently only available in English and Italian languages. If you order a Ryanair Gift Card in any of our other markets, you will receive an English version, but you can use any language to customize your message on the Gift Card.

Ryanair Prime is provided by Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”) is a subscription based programme aimed at providing benefits to subscribers which include exclusive flight discounts, free reserved seating and travel insurance to enhance the travel experience.

These terms and conditions (‘Terms’) apply to the Ryanair Prime programme. Terms and expressions contained in the Ryanair Group General Terms & Conditions of Carriage and Terms of Use of Ryanair’s website continue to apply to Ryanair Prime programme and these Terms shall be read in conjunction with the aforementioned terms. Where there is a conflict between these Terms and the Ryanair Group General Terms & Conditions of Carriage, these Terms shall prevail.

1.1 Definitions
The terms in bold below have the meanings shown wherever they appear in these Terms:

Contract Period: means the 12 months from receipt of payment of the Voucher Fee or a lesser period if terminated by Ryanair in accordance with Section 8.2.

Membership Data: means the name, surname, date of birth and country of residence of the Ryanair Prime Member and any Ryanair Prime Companion. It also includes information related to the number of times flown and free seat allocation used and the Ryanair Prime Member’s email address.

Ryanair Prime Benefits: means the advantages conferred by the Ryanair Prime Programme to its Members and their Ryanair Prime Companions, as enumerated in Section 4.

Ryanair Prime Companion: means a consumer that has been added to the Ryanair Prime Programme by the Ryanair Prime Member so that they can avail of Ryanair Prime Benefits under a single account created by the Ryanair Prime Member in accordance with these Terms.

Ryanair Prime Member (‘Member’): means an individual consumer who has signed up to the Ryanair Prime Programme and paid the Voucher Fee for the relevant Contract Period.

Ryanair Prime Programme (‘Ryanair Prime’): means a subscription programme giving Ryanair Prime Members access to Ryanair Prime Benefits in exchange for a Voucher Fee subject to the limitations as set out in these Terms including Section 4 (Benefits and Limitations). All Ryanair Prime Benefits apply solely to flights booked and operated, during the Contract Period.

Ryanair Prime Voucher: means a multi-purpose voucher as defined in Article 43A (1) of the Irish VAT Act, to be accepted as consideration for a supply of services where the services to be supplied and the identities of their potential suppliers are either indicated on the instrument itself or in related documentation, including these Terms.

Voucher Fee: means the annual price of the Ryanair Prime Voucher. A Voucher Fee will be charged per Member and per Ryanair Prime Companion. For example, where a consumer subscribes to Ryanair Prime and adds a Ryanair Prime Companion, they will pay two Voucher Fees.

Ryanair Prime is limited to a total of 250,000 Members on a first-come, first-served basis. At this time, Ryanair Prime is only offered to people resident in Austria, Belgium, France, Germany, Greece, Italy, Ireland, Netherlands, UK, Poland, Portugal and Spain.

Only consumers aged 18 years or over who are eligible to fly with Ryanair and hold a valid myRyanair account and who have paid the Voucher Fee can become a Ryanair Prime Member. Members and Ryanair Prime Companions can avail of the Ryanair Prime Benefits of the subscription, subject to the restrictions and limitations set out in more detail in these Terms. Ryanair Prime is only available to consumers for their personal and non-commercial use.

You must hold a myRyanair account to sign-up for Ryanair Prime, as this is a necessary pre-condition for all customers to make a booking on Ryanair.com. Each passenger's myRyanair account will be updated to show their Ryanair Prime Member status.

The discounted fares for Ryanair Prime Members and Ryanair Prime Companions cannot be used with any other special sales and offers offered by Ryanair.

Limited eligibility for travel insurance (“Insurance Restrictions”): Due to limitations that apply to insurance coverage, passengers in the European Union who are aged 70 years or over (including those who turn 70 years old during the Contract Period) will not be eligible for medical protection under the travel insurance cover provided under  Ryanair Prime, but they will still be able to benefit from the other aspects of the insurance coverage. More information on the Insurance Restrictions is contained in Section 4(C) of these Terms. If Members and/or Ryanair Prime Companions are in the United Kingdom, special rules regarding these exclusions may apply. See more information on this here.

Due to limitations that may apply to travel insurance coverage, passengers residing in the following countries will not be able to sign up for Ryanair Prime:

• Albania
• Bosnia and Herzegovina
• Israel
• Jordan
• Luxembourg
• Montenegro
• Morocco
• Serbia
• Switzerland
• Turkey

For further limitations that may apply to your travel insurance coverage, please consult the terms and conditions of our insurance service provider accessible here.

Consumers can subscribe to Ryanair Prime by entering their details in the sign-up form on the Ryanair website, accepting these Terms and paying the Voucher Fee. During sign up, Ryanair Prime Members have the option to add one Ryanair Prime Companion to Ryanair Prime for an additional Voucher Fee which will allow the Member and the Ryanair Prime Companion to avail of Ryanair Prime Benefits in accordance with these Terms. The initial Voucher Fee(s) are payable through the sign-up form on the Ryanair website. The Ryanair Prime Benefits will be accessible solely during the Contract Period.

The personal details for the Ryanair Prime Member will be prepopulated from the Member’s myRyanair account. Personal details of a Ryanair Prime Companion can also be prepopulated from the Member’s account if the passenger was previously included as a Travel Companion in the Member’s myRyanair account. Data for both passengers can be amended manually during the registration process. If this is done, the amended personal details will be updated automatically in the Member’s myRyanair account. It will not be possible to change the Ryanair Prime Companion during the Contract Period.

3.1 Ryanair Prime Companions
Members can add Ryanair Prime Companions to their Ryanair Prime during the sign-up process by selecting “adding a Ryanair Prime Companion” and paying an additional Voucher Fee accordingly. Ryanair Prime Companions properly added to Ryanair Prime will appear in the 'Travel Companions' section of the Member's myRyanair account, with a special tag next to their names indicating that they are a Ryanair Prime Companion. We reserve the right to accept or reject a passenger to be added as Prime Companion.

All Ryanair Prime bookings must be made through the Ryanair Prime Member’s myRyanair account. All communications related to Ryanair Prime and the bookings made through it will be sent to the Ryanair Prime Member only, and will not be sent to the Ryanair Prime Companion.

Only passengers who are Members or Ryanair Prime Companions under the same Ryanair Prime account can be included in the same Ryanair Prime booking. Notwithstanding this, up to two infants (i.e., minors under 2 years old) can be added to a Ryanair Prime booking during the booking process (1 infant per adult on the booking to a maximum of 2). However, such infants will be treated as regular passengers and will not be entitled to receive any Ryanair Prime Benefits. Members and Ryanair Prime Companions can however link their Ryanair Prime bookings with the bookings of others, but this may incur an additional fee. More info on linking bookings can be found here.

Ryanair’s contract for Ryanair Prime is strictly with the Ryanair Prime Member only. While the Member may choose to add a Ryanair Prime Companion by paying an additional Voucher Fee which will enable the Member to avail of most of the Ryanair Prime Benefits in relation to their Ryanair Prime Companion, in no event will Ryanair be liable, directly or indirectly, to a Ryanair Prime Companion for any actions or inactions relating to Ryanair Prime. To the extent permitted by applicable laws, nothing in these Terms, express or implied, is intended to or shall confer upon any person (other than the Ryanair Prime Member) any right, benefit or remedy of any nature whatsoever under or by reason of these Terms.

Ryanair Prime enables a Member, together with their Ryanair Prime Companion if applicable, to avail of the following benefits, subject to certain limitations, and strictly only in respect of flights which are booked and operated during a current Contract Period:

i. Regular emails giving access to exclusive discounted flight sales,
ii. a limited number of free reserved seating in specific rows and
iii. travel insurance for all flights.

A Member can book a flight to use personally, to use together with their Ryanair Prime Companion, or for their Ryanair Prime Companion to travel independently. All Ryanair Prime bookings can only be made by the Member through their myRyanair account.

• A. Exclusive member emails: Members will be notified regularly by email to the email address linked to the Ryanair Prime account about upcoming exclusive flight sales and other relevant offers. These emails are an essential part of the Ryanair Prime service and are a necessary feature of the Ryanair Prime contract. Therefore, Members cannot opt-out of receiving them.

• B. Discounted fares: Members can book an unlimited number of flights with discounted Ryanair Prime fares for the Member and if applicable, their Ryanair Prime Companion, subject to availability. Certain fare offers may be discontinued between the offer and the point of booking. Discounted fares will only apply to flights that depart within the Member’s current Contract Period.

• C. Travel insurance: A Member and if applicable their Ryanair Prime Companion will automatically have travel insurance coverage for all Ryanair Group (Ryanair DAC, Ryanair UK, Buzz, Lauda and Malta Air) flights, strictly provided that;
  • the flight operates during the current Contract Period;
  • the Ryanair Prime subscription is valid,
  •  the Member has not opted out of insurance cover during the sign up flow for themselves or their Ryanair Prime Companion);; and
  • the Member or Ryanair Prime Companion as the case may be, is not subject to the Insurance Restrictions.

The travel insurance will cover Members and their Ryanair Prime Companions in the event of flight cancellations caused by injury or illness (except Covid-19 and pre-existing medical issues) and various events such as medical emergencies, delayed departures and stolen baggage. In the EU, Members over 70 years old will be excluded from some specific aspects of the insurance, such as the medical protection, but they will still be able to benefit from the other aspects of the insurance coverage. For more detailed information regarding what is and is not covered by the complimentary travel insurance included with Ryanair Prime, see the dedicated page of our insurance service provider Xcover. Membership Data will be processed by XCover in accordance with their Privacy Policy.

Members will have all their Ryanair Group flights that depart during the Contract Period covered by the insurance protection, regardless of whether the booking was made before subscribing to Ryanair Prime or through a different account than the Ryanair Prime member's account.

Members can decide to opt-out of the insurance cover during the sign-up flow of Ryanair Prime. In that case, Members who opt out, together with their Ryanair Prime Companions, will not be covered with XCover´s insurance protection. Ryanair Prime Members who opt-out of insurance cover for them and their Ryanair Prime Companion will still be subject to the same Voucher Fee had they availed of the insurance cover and shall not be entitled to any refund, discount or compensation in this regard.

• D. Seat reservation: A Member may reserve up to 12 free seats for the Member and 12 free seats for their Ryanair Prime Companion in designated rows on specific flights at no additional cost, subject to availability. See rules for reserved seating. There is no guarantee that a Member and their Ryanair Prime Companion will be able to select seats together. Where designated seats are available for Members and/or Ryanair Prime Companions, they must select seats from those designated seats and random seat allocation will not be available.

Where no Ryanair Prime designated seats are available, Members and Ryanair Prime Companions will be subject to random allocation.

If the Member and/or Ryanair Prime Companion prefer to choose a seat other than a Ryanair Prime designated seat or a randomly allocated seat, they may do so, but they must pay the difference between the price of the preferred seat and the price of the seat available through Ryanair Prime. For Regular, Flexi and Plus fares, the price of a reserved seat (€9) will be discounted from the total bundle price. For Ryanair Prime Member bookings and Ryanair Prime Companion bookings, reserved seat(s) are shown as discounted from the total bundle price, following the same discount rules mentioned above. Availability of seats and row distribution may vary depending on the operated aircraft.

Please be aware that any remaining Ryanair Prime Benefits from any given Contract Period cannot be carried over to any subsequent Contract Period, even in the event that the Member renews the Ryanair Prime subscription. A Member cannot book a flight with Ryanair Prime Benefits during their current Contract Period that departs after the current Contract Period terminates EVEN IF the Member plans to renew their subscription.

Where available, Members will be able to select any Ryanair fare bundle in making a Ryanair Prime booking and any Ryanair Prime Benefits will be factored into the price of the available fare bundle options.

Members will be able to change any flight fare booked through Ryanair Prime for another flight fare for a fee (see Fees page). If a Member cancels a flight in respect of which they have used Ryanair Prime Benefits, or decides not to board a flight in respect of which they have used Ryanair Prime Benefits, the Ryanair Prime Benefits associated with such flight shall be forfeited, and no refund shall be offered subject to Article 10 of the General Terms and Conditions of Carriage.

Ryanair Prime Benefits cannot, under any circumstances, be sold or otherwise transferred to any third party. Ryanair Prime Members and their Ryanair Prime Companions cannot be substituted for any third party under any circumstances. Ryanair Prime Benefits cannot be applied to bookings made prior to the current Contract Period or bookings made using a myRyanair account other than the Member’s myRyanair account. However, flights booked before a passenger subscribed to Ryanair Prime will, subject to these Terms, be covered by the travel insurance, provided they depart during an active Contract Period.

Ryanair Prime Benefits expire at the end of each Contract Period. Members and Ryanair Prime Companions who have not used all of their respective Ryanair Prime Benefits by the end of the Contract Period are not eligible for a refund or any form of compensation, regardless of the reasons for not using them.

Ryanair Prime is a 12-Month programme commencing from the date the Member pays the Voucher Fee to subscribe to Ryanair Prime.

If the Member does not terminate their Ryanair Prime membership according to Section 8 below, the Member explicitly consents to their membership being automatically renewed for an additional 12-month Contract Period. This new Contract Period will begin the day after the last Contract Period concludes. The Member will be charged a new Voucher Fee for this new Contract Period using the same method of payment used for the initial Voucher Fee as set out in Section 7 below. If the Member had a Ryanair Prime Companion previously, then the new Voucher Fee will include the additional fee for the Ryanair Prime Companion.

The Member will be expressly notified by email about the automatic renewal 30 days before their current Contract Period expires. The Member may choose not to renew their Ryanair Prime membership at any point up until the expiry of the existing Contract Period. The email will inform the Member about any additional costs of the renewal of the Ryanair Prime membership and how to switch off auto-renewal if they wish.

Where Ryanair intends to increase the Voucher Fee, Ryanair will notify the Member and unless the Member expressly agrees to the increased Voucher Fee, the Member’s subscription will automatically terminate at the expiry of the Contract Period.