UK

You have multiple options to contact us, call us as per the number below, chat with us, our Molli chat bot can help you 24/7 and our agents are available 7 days a week see the opening hours for agent support below. In the other helpful information tab we have also included a number of useful links to forms that should help you navigate the things we are most frequently asked about.

Let's Chat

Ryanair ChatBot offers 24/7 support. Also our Customer Care agents are available to support if you need further assistance.

Our agents are available:

Mon-Fri 7AM-10PM CET

Sat 9AM-7PM CET

Sun 10AM-7PM CET

Chat now

Twitter

If you prefer, you can contact our social media team on Twitter:
Monday-Friday from 8:00 to 20:00 CET
Saturday and Sunday from 10:00 to 19:00 CET
To access the Twitter page, click below.

Ryanair Twitter page

Call Us

Customer Service
New bookings/General Queries: +44 1279358395 Calls are charged at local call rates.
*Calls from mobiles and other networks may cost more.

The above phone lines are open:
Mon - Fri: 9AM-7PM CET

Sat: 9AM-6PM CET

Sun: 10AM-6PM CET

Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days.
Remember that reservations or changes to reservations made through our Contact Center will incur higher charges if the reservation or change could have been made online.

Queries/Complaints

The quickest way to submit your query/complaint and getting it dealt with by our customer service team is to fill in the online Query/Complaint form. This form will help us direct your specific issue to the right person and we will respond to you within 10 working days.

Online Query/Complaint Form

Send a Query/Complaint by Post

If you don’t want to use our online Query/Complaint form, you can post us a letter instead. Please include all information so that we can deal with your query/complaint as efficiently as possible:

Your full name (as displayed on your ticket)
Your booking reference
Flight details (date and flight number)
Your preferred contact details; email address, phone number or postal address
Details of the query/complaint, along with the names of any of our Ryanair staff that you spoke to at the time

Please send via post to the below address and we will respond to you within 15 working days:

Ryanair Customer Service Department
PO Box 11451
Swords
Co. Dublin
Ireland

Alternatively you can email customerqueries@ryanair.com. We will reply to you within 3 – 5 business days.