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Data Protection
Data Protection
In your myRyanair portal, you can find your contact details, travel documents, travel companions as well as details related to active and past bookings.
If you wish to access personal data we hold about you other than what is in your myRyanair account, then you can use our webform available below.
You will need to provide a copy of your photo ID (either passport or national ID) when making your request so we can verify your identity. We may not be able to provide you access to the data when it involves information relating to others who have not consented to the disclosure of their information. We will also have to verify your email address before we can send the data to the email address provided in the request.
Visit our Privacy Policy for further details on how we process personal data.
You can always click on the unsubscribe link at the bottom of every mail you receive from us or you can request to be removed from our marketing mailing list by clicking below.
Please note this only refers to marketing by email. If you want to unsubscribe / opt out of marketing by mobile app push notifications you must check the settings and permissions on your device in relation to push notifications and change your settings according to your preferences.
Please note that if you opt out of marketing communications you will still receive service communications in relation to existing bookings. These can include information about the services you may be using (e.g., seat reservation, checked baggage, etc.).
Visit our Privacy Policy for further details on how we process personal data.
You can request to have your personal data erased by clicking below.
If you are requesting erasure of the data associated with an e-mail address that you no longer have access to, please use the Data Access Request form. In that case, you will be asked to verify by providing your passport or national ID.
We will make every effort to erase data where this right has been exercised by you and we no longer have a legal basis for processing but some personal data sets are impossible (or infeasible) to edit or remove (e.g. server backup or microfiche).
It is important to understand that the right to erasure is not absolute. We will retain that personal data provided by you when completing your booking or in connection with your booking to defend or pursue the company’s legitimate rights in relation to proceedings for breach of contract, EU261 claims or other legal claims and to comply with regulatory and legislative obligations. The personal data comprises your name, address, phone number, email address, passport details and last four digits of payment card.
Note that the data erasure process can take up to 7 days. During this time, we might still process some of your data or you might have access to your account.
Finally, we will not send an email confirming that the erasure request has been completed as the email address will be erased from our servers.
Visit our Privacy Policy for further details on how we process personal data.
You have the right to object to the use of your data for direct marketing purposes at any time. This will remove you from our marketing databases.
Follow the link below to request objection.
You may also request us to stop processing your personal data where we are doing so based on legitimate interests (e.g., address personalized offers to you in the booking process) unless we require your data for dealing with legal claims or we have compelling legitimate grounds which override your rights. If this is the basis for your objection, fill our online request form and set out in the comment area your basis for objection.
Visit our Privacy Policy for further details on how we process personal data.
This can be done by you through your myRyanair account. We have included tools in your myRyanair account, allowing you to directly change personal data you have provided there.
Be aware that we cannot change the email address on your myRyanair account for security purposes. However, we suggest that you can create a new myRyanair account using your new email address. If you wish to retain your past bookings, we can provide you with a list upon request. Alternatively, you can keep your current account active which will allow you to view your previous bookings.
Please note that if you require changes in active bookings (i.e., where the flight has not yet taken place), you need to contact our Customer Services directly, as set out in our General Terms and Conditions of Carriage and FAQs.
Visit our Privacy Policy for further details on how we process personal data.
You have a right to request personal data on behalf of someone else (e.g. infant).
• If you are applying on behalf of another person, then we require a signed letter of authority from the data subject:
Letter of Authority from the Data Subject
• If you are applying as a parent / guardian of a children, then we require the signed confirmation of authority:
Confirmation of Authority
In addition to the above attachments, we require documents to allows us to validate the identity of the data subject. We will also verify the email of the data subject before processing such requests.
Visit our Privacy Policy for further details on how we process personal data.