If you don’t want to use our online Query/Complaint form, you can post us a letter instead. Please include all information so that we can deal with your query/complaint as efficiently as possible:
- Your full name (as displayed on your ticket);
- Your booking reference;
- Flight details (date and flight number);
- Your preferred contact details: email address, phone number or postal address;
- Details of the query/complaint, along with the names of any of our Ryanair staff that you spoke to at the time.
Please send via post to the below address and we will respond to you within 15 working days:
Ryanair Customer Service Department
PO Box 11451
Alternatively, you can email firstname.lastname@example.org. We will reply to you within 3 – 5 business days.