Cancelled & Rescheduled Flights

Rescheduled Flight

We will contact you by email, push notification or, occasionally, SMS text message using the contact details you provided in your booking. Alternatively, you can check your flight status via My Bookings.

If you have booked through a third-party travel agent which did not provide us with your correct contact details (i.e., e-mail address or phone number), we may not be able to inform you directly of any important changes affecting your flight. For more details, please see here.

If your flight has been rescheduled, you may choose among the following options, as applicable:

  1. Take the rescheduled flight;
  2. Request to be re-routed, under comparable transport conditions, to your final destination at your earliest opportunity or at a later date at your convenience, subject to availability;
  3. Change your flight to new times/dates on the same route for free;
  4. Apply for a refund here.

We try to notify customers of a rescheduled flight at least 90 days before their outbound flight or as soon as possible.

You may be entitled to compensation or expenses as set out in the following notice of your rights under EU Regulation 261/2004.

You are not entitled to compensation when:

  • we can prove that the rescheduling is due to extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken by Ryanair, including but not limited to political instability, safety and security reasons, weather disruption, labour disputes or failure or delay of air traffic control facilities;
  • you were notified about the rescheduling of your flight more than 14 days before its scheduled departure date;
  • you were notified about the rescheduling between two weeks and seven days before the scheduled time of departure and are offered rerouting, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival;
  • you were notified about the rescheduling less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival.

You may be entitled to the following care:

  • Meals and Refreshments (relative to the waiting time);
  • Two telephone calls;
  • Hotel accommodation;
  • Transport between the airport and place of accommodation (hotel or other).

You will need to contact us before arranging any alternative transport so that we have the chance to try and accommodate you first. Where it is not feasible for us to arrange the care set out above, we will reimburse you for your reasonable receipted expenses to be submitted here.

Cancelled Flight

If you were informed of the cancellation of your flight at least 14 days before the scheduled time of departure you can:

  1. Apply for a refund here;
  2. Request to be re-routed, under comparable transport conditions, to your final destination at your earliest opportunity or at a later date at your convenience, subject to availability;
  3. Change your cancelled flight to new times/dates on the same route for free.

If you were informed of the cancellation of your flight less than 14 days prior to your scheduled departure time you can:

  1. Apply for a refund here;
  2. Request to be re-routed, under comparable transport conditions, to your final destination at your earliest opportunity or at a later date at your convenience, subject to availability of seats;
  3. Change your cancelled flight to new times/dates on the same route for free.

You may also be entitled to compensation as set out in in the following notice of your rights under EU Regulation 261/2004 to understand your entitlements in full.

You can change your flight date (and/or) route by accessing ‘My Booking’ on the Ryanair website or App. Click here to access your booking and change your flight.

Our priority is to ensure you reach your destination. If there are no suitable Ryanair flights available, you will need to contact us to get airport assistance from Ryanair agents before making alternative arrangements so that we have the chance to try to accommodate you first.

You may then be advised to re-book the flights yourself, and submit your receipts for a refund of your costs.

Any extras such as bags, seats or other products you purchased for your flight will be transferred to your new flight booking subject to availability.

If your purchased product is not available on the new flight, we will offer you a similar product (such as a seat of the same type), and if this is not available, you are entitled to a refund of the fee you paid originally.

If you choose not to fly but have already checked in your bags, your bags will be offloaded and you will be able to reclaim them at the baggage hall of the departure airport.

Insurance

To request an insurance “no show” letter for your unused flight(s) please contact us using our online chat service. Alternatively, you can speak to an agent at our call center.

For a flight delay or cancellation, you may request an insurance letter in PDF format. Contact us to request it. This will be sent to the email address you provided to us when you made your booking.

Delayed Flight

If we reasonably expect your flight to be delayed for two hours or more beyond its scheduled time of departure in the case of flights of 1,500 km or less (but three hours or more in the case of all intra-EU flights of more than 1,500 km and of all other flights operated by us between 1,500 km and 3,500 km), you will be offered assistance at the airport, including a coupon to be used for meals and refreshments. If, as a result of the delay, your new time of departure is reasonably expected to be at least the day after the original day of departure, we will also offer you hotel accommodation and transport between the airport and the place of accommodation.

You will need to contact us before arranging any alternative transport so that we have the chance to try and accommodate you first. Where it is not feasible for us to arrange the care set out above, we will reimburse you for your reasonable receipted expenses to be submitted here.

Additionally, you may choose among the following options, as applicable:

  • Take your original flight at its new departure time;
  • Request to be rerouted, under comparable transport conditions, to your final destination at the earliest opportunity or at a later date at your convenience, subject to availability of seats;
  • Change your flight to new times/dates on the same route for free.

If the delay is of at least 5 hours and you elect not to travel, you may apply for a refund of your flight and request, when relevant, a return flight to the first point of departure, at the earliest opportunityYou can apply here.

You may also be entitled to EU261 compensation. Please see the EU Regulation 261 to understand your entitlements in full.

EU-261 Passenger Rights

In the unfortunate event of a flight delay or flight cancellation, we do our best to minimise the impact of these circumstances. See below for more information on your care entitlements, as well as instructions on how to claim travel expenses and compensation.

If you have experienced a flight delay or flight cancellation and you choose to be re-routed as soon as possible, you may be entitled to the following:

  • Meals and Refreshments that are reasonable in relation to the waiting time;
  • Two telephone calls or e-mails;
  • Reasonable hotel accommodation where a stay of one or more nights becomes necessary;
  • Transport that is reasonable between the airport and place of accommodation (hotel or other).

*Please note that the above care entitlements are not applicable should you choose to be re-routed at a later date at your convenience or if you choose to get a refund.

Information on EU-261

Regulation EU261 are common rules on compensation and assistance of passengers in the event of denied boarding, flight cancellations or long flight delays.

EU261 affects passengers departing from/arriving into the European Union and the European Economic Area.

Monetary compensation is determined by the following distances between departure/arrival airports:

  • €250 in respect of all flights of 1,500 km or less; or
  • €400 in respect of all intra-EU flights of more than 1,500 km and for all other flights between 1,500 km and 3,500 km; or
  • €600 in respect of all non-internal EU flights of more than 3,500 km.

Customers who wish to submit expenses for travel/transport/or refreshments or a compensation claim following a flight cancellation or delay over 3 hours on arrival can click below to access the EU261 claim form.
We aim to process your claim within 10 days.

Apply for Compensation

  • If the flight delay or cancellation is outside of Ryanair's control, (extraordinary circumstances which could not have been avoided by all reasonable measures);
  • If you were notified of a flight cancellation more than 14 days in advance of your scheduled departure date;
  • If your flight was delayed and arrives at its final destination with a delay that is less than 3 hours.