My flight is/was rescheduled. What are my options?

Depending on the length and direction of the time change, you may be eligible to choose from the following options, as applicable:

  1. Take the rescheduled flight;
  2. Request to be re-routed, under comparable transport conditions, to your final destination at your earliest opportunity or at a later date at your convenience, subject to availability;
  3. Change your flight to new times/dates on the same route for free;
  4. Apply for a refund following the instructions you received by email.