Regulation EU261 and the UK APR 2019 provide compensation and assistance for passengers facing denied boarding, cancellations, or long delays. If re-routed promptly, you may receive meals, communications, hotel accommodation, and transport, but these do not apply if you opt for a later re-routing or a refund.
EU261 regulations are common rules on compensation and assist passengers event of denied boarding, flight cancellations or long flight delays.
If you have experienced a flight delay or flight cancellation and you choose to be re-routed as soon as possible, you may be entitled to the following:
- Meals and Refreshments that are reasonable in relation to the waiting time;
- Two telephone calls or e-mails;
- Reasonable hotel accommodation where a stay of one or more nights becomes necessary;
- Transport that is reasonable between the airport and place of accommodation (hotel or other).
*Please note that the above care entitlements are not applicable should you choose to be re-routed at a later date at your convenience or if you choose to get a refund.