Delayed Flight

If we reasonably expect your flight to be delayed for two hours or more beyond its scheduled time of departure in the case of flights of 1,500 km or less (but three hours or more in the case of all intra-EU flights of more than 1,500 km and of all other flights operated by us between 1,500 km and 3,500 km), you will be offered assistance at the airport, including a coupon to be used for meals and refreshments. If, as a result of the delay, your new time of departure is reasonably expected to be at least the day after the original day of departure, we will also offer you hotel accommodation and transport between the airport and the place of accommodation.

You will need to contact us before arranging any alternative transport so that we have the chance to try and accommodate you first. Where it is not feasible for us to arrange the care set out above, we will reimburse you for your reasonable receipted expenses to be submitted here.

Additionally, you may choose among the following options, as applicable:

  • Take your original flight at its new departure time;
  • Request to be rerouted, under comparable transport conditions, to your final destination at the earliest opportunity or at a later date at your convenience, subject to availability of seats;
  • Change your flight to new times/dates on the same route for free.

If the delay is of at least 5 hours and you elect not to travel, you may apply for a refund of your flight and request, when relevant, a return flight to the first point of departure, at the earliest opportunity. You can apply here.

You may also be entitled to EU261 compensation. Please see the EU Regulation 261 to understand your entitlements in full.