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Contact Us
You have multiple options to contact us: call us as per the number below or chat with us - our Molli chat bot can help you 24/7 and our agents are available 7 days a week (see the opening hours for agent support below). In the other helpful information tab, we have also included a number of useful links to forms that should help you navigate the things we are most frequently asked about.
To see all the options for contacting us, click below.
To access the contact details you will need to sign into your myRyanair Account:
You have multiple options to contact us: call us as per the number below or chat with us - our Molli chat bot can help you 24/7 and our agents are available 7 days a week (see the opening hours for agent support below). In the other helpful information tab, we have also included a number of useful links to forms that should help you navigate the things we are most frequently asked about.
To see all the options for contacting us, click below.
To access the contact details you will need to sign into your myRyanair Account:
To help us effectively deal with your query, you will need to call us from the mobile phone number used while making the booking. If you are unable to call from the mobile number used to book your flight, you can update this in the contact details section of your booking when logged into your myRyanair account. Please have your booking reference number ready in advance.
If you are trying to contact us more than 30 days in advance of your flight departure we would be happy to assist you via Live Chat by clicking here.
Remember that reservations or changes to reservations made through our Contact Center will incur higher charges if the reservation or change could have been made online.
Our phone lines are open:
English Phone Line:
Monday - Friday: 09:00-22:00 CET
Saturday: 09:00-19:00 CET
Sunday: 10:00-19:00 CET
Other languages:
Monday - Friday: 09:00 – 17:00 CET
Saturday: 09:00 – 16:00 CET
Sunday: 10:00 – 16:00 CET
Available Language: English, French, Portuguese, Spanish & Italian
+35316971368 Calls are charged at local/international call rates depending on your location.
*Calls from mobiles and other networks may cost more.
Please note only calls connected with our customer support agents are recorded for training and quality purposes, in addition to the purposes indicated in our privacy policy.
All recordings are retained for at least 90 days.
The quickest way to submit your queries/feedback and getting it dealt with by our customer service team is to fill in the online Queries/Feedback form. This form will help us direct your specific issue to the right person and we will respond to you within 10 working days.
Registered Address
Ryanair DAC
Corporate Head Office
Airside Business Park
Swords
Co. Dublin
Ireland
Registered in Ireland No. 104547
Ryanair DAC V.A.T. Registration number: 4749148U
This address is provided for VAT purposes only. If you wish to contact Customer Service please do so here so that your query can be addressed as soon as possible by the appropriate team.
Useful Information
The below options may assist with your query:
- If your query is about documents required for travelling, click here. This will direct you to our Help page where you can find all the country specific travel restrictions information. Please note that our contact centre agents cannot confirm the entry restrictions that may apply to you as these are country specific. Please check your destination government website;
- If your flight has operated or is due to operate, note there is no reimbursement of either a voucher or cash due, as Ryanair tickets are generally not refundable (unless Article 10 of Ryanair’s General Terms & Conditions of Carriage applies);
- If you booked through a third-party online travel agent, please click here where you can find everything you need to know about online travel agents.
If the above options do not answer your query, please click here to visit our Help Centre where you may find additional information.
Alternate Dispute Resolution
Jurisdiction | Type of claims admitted by ADR | ADR | ADR details |
France | All Topics | MTV Médiation Tourisme Voyage | https://www.mtv.travel/ |
Germany | All Topics | SRUV - Schlichtung Reise und Verkehr | https://www.schlichtung-reise-und-verkehr.de/die-schlichtung/antrag-stellen/ |
Spain | EU261 Claims only | AESA | https://sede.seguridadaerea.gob.es/sede-aesa/catalogo-de-procedimientos/reclamaciones-por-cancelaciones-retrasos-denegaciones-de-embarque-y-pmr-0 |
Italy | EU261 Claims only | Help Center | https://help.ryanair.com/hc/it/categories/12504593426961 |
Poland | EU261 Claims only | Civil Aviation Authority, Ombudsman for Passengers | https://pasazerlotniczy.ulc.gov.pl/zloz-wniosek |
Portugal | All Topics | ADR (RAL) | http://www.livroreclamacoes.pt/inicio |
Denmark | All Topics | Aviation ADR | https://www.aviationadr.eu/ryanair/ |
Sweden | All Topics | Aviation ADR | https://www.aviationadr.eu/ryanair/ |
UK | All Topics | Aviation ADR | https://www.aviationadr.eu/ryanair/ |