Travel Insurance Bought Through Ryanair

Yes. If you have not started your trip, you can change your Travel Insurance. You must contact your travel insurance provider directly to change your policy cover.

Yes. You can cancel your policy within 14 days of paying for it (provided you haven’t yet started your trip).

If you purchased your policy during the initial flight booking process, you may apply for a refund here.

You can view your Europ Assist travel insurance policy documents here and Cover Genius travel insurance policy here. You will find your travel insurance policy number in your flight booking confirmation email.

When contacting your travel insurance provider, please include your booking reference number.

Upon request, we can send an insurance letter in PDF format confirming a flight delay of over 3 hours or a flight cancellation to the email address provided at the time of booking.

Alternatively, please contact us here and we will issue the letter.

Medical expenses are not covered for travellers that are 70 years of age or older at the time of the medical treatment. Travellers over 70 are still covered if they need to cancel due to a covered medical event.

Additionally, any insured person aged 65 and over is subject to double the excess under the cancellation & curtailment, medical & treatment expenses and trip abandonment sections of the policy.

Yes. Some general exclusions and conditions will apply to most travel policies and may, for example, exclude pre-existing medical conditions known to you personally or your relatives, travelling companions, or anyone whose ill health would force you to cancel or cut short your trip. Please read your policy document carefully to ensure you have the required cover.

No, we are unable to add additional cover for pre-existing medical conditions.

Once you purchase your policy, your insurance will cover flight cancellation costs. The remaining cover will come into effect from when you leave home and commence your trip until your trip ends and you return home.

If you have a one way flight your insurance policy will cover you for up to 8 days. 

If you have purchased an annual multi-trip insurance policy, the policy will take effect from the moment you purchase your flight and policy for a period of one year. Your multi-trip insurance policy offers you insurance protection in line with your Ryanair flight timings taken during that year of cover.

You should contact your travel or medical insurance provider. If your insurance provider is Europe Assist and you need to see a doctor, or go to the hospital, or return home because of an emergency, you can contact the Emergency Assistance Team directly on +34 91 514 0000, which is open 24/7, 365 days a year.

If your insurance provider is Cover Genius and includes emergency assistance or other medical cover, you can contact your dedicated 24/7 medical assistance service, XCover Assist, available in multiple languages. You can find the emergency phone number in your XCover Account.