Damaged, Lost or Delayed Bags

Any lost, delayed, or damaged checked baggage must be reported to the Lost Property Desk at your arrival airport. There you will be given a Property Irregularity Report (PIR), which will include a 10-character file reference, which will allow you to verify if there is any update on the tracing of your bag. This reference is located at the top of the report (EG. STNFR12345). You may track your bag by clicking here.

Please note that the reporting of lost, delayed or damaged checked baggage at your arrival airport does not constitute a baggage claim. A claim has to be submitted separately with Ryanair.

Once you have reported your checked-in bag as damaged/delayed/lost at your arrival airport and have received a Property Irregularity Report (PIR), you can submit a claim form to Ryanair. You can find this baggage claim form here. The 10-character file reference found on your PIR Report must be included when making your claim. This reference is located at the top of the report (EG. STNFR12345). Claims cannot be processed unless the case has been reported at your arrival airport and a PIR has been issued.

Lost, delayed, or damaged checked baggage must be reported to the Lost Property Desk at your arrival airport. Once this is done, you must submit your claim to Ryanair within the following time limits (set by the Montreal Convention 1999 and Ryanair’s Regulations on Lost, Delayed or Damaged Baggage – See More).

  • Damaged Baggage – Once reported at the arrival airport, the claim must be submitted to Ryanair within 7 days from the date of damage;
  • Misplaced Baggage – Once reported at the arrival airport, the claim must be submitted to Ryanair within 21 days from the date on which the Baggage was misplaced.

Damaged/delayed baggage claims will be processed within 15 working days, while lost baggage claims will be processed within 28 working days or once the full tracing process is complete.

We will contact you by post or email when there is an update regarding your claim.

If you are unhappy with our assessment of your claim, you can contact your local Alternative Dispute Resolution (ADR) body with your complaint.

Alternatively, you can also refer our decision to the European Commission Online Dispute Resolution (ODR) service. When filling in the trader details field on the ODR webform, you will need to provide the following email address: odr@ryanair.com. This email address is solely used for the ODR process and queries submitted by customers to this email address will not receive a response.