Fare Bundles

We have different fare bundles to suit all travel needs.

• Basic Fare: It’s our cheapest fare and includes 1 Small Cabin Bag (40x20x25cm), which must fit under the seat in front of you, with no additional baggage allowance. Check-in opens 24 hours before your flight departure time and your seat will be randomly assigned to you during this time.
• Regular Fare: This fare includes a standard seat and priority boarding, which means you can board the aircraft first via the Priority Queue and carry 2 Cabin Bags onboard (1 Small Cabin Bag (40x20x25cm) to be stored under the seat in front of you and 1 10kg Cabin Bag (55x40x20cm) to be stored in the overhead locker.
• Plus: This fare includes a standard seat and gives you a baggage allowance of 1 Small Cabin Bag onboard (which must fit under the seat) and 1 20kg Check-in Bag.
• Family Plus: This is our family bundle and includes 1 Small Cabin Bag (40x20x25cm), which must fit under the seat in front of you, 1 10kg Check-in Bag for each group member, free seats for children under 12 and 1 20kg Check-in Family Bag, which must be checked at the Bag Drop Desk. Family Plus fares are available on all flights for bookings of up to six passengers with at least one child or teen.
• Flexi Plus: This includes Priority Boarding & 2 Cabin Bags (1 Small Cabin Bag and 1 10kg Cabin Bag), reserved seating in any of our seating options, Airport Security Fast Track (where available) and free Airport Check-in. You can change your booked flight to a different date, time or route without paying the flight change fee, but you must pay the fare difference. Changes can be done before or on the day of travel online. If you are changing to a later flight, you can make the change up to one hour before the departure time of the original flight. If you are changing to an earlier flight, you can make the change online (up to 2.5 hours pre-departure of the original flight), through our contact centre (up to 1 hour pre-departure of the original flight) or at the airport desk (up to 40 minutes pre-departure).

Yes. To add a seat or a bag to your booking, go to My Bookings and add seats and bags via the My Bookings section.

Please remember you can only do this up to 2 hours before the scheduled departure time of your flight.

Flexi Plus fare includes Priority Boarding, a Small Cabin Bag and a 10kg Cabin Bag, reserved seating in any of our seating options, and Airport Security Fast Track. You can change your booked flight on the day of travel, free of charge, to a flight on the same route as your original flight (if a seat is available). You can change your booked flight to a different date, time or route without paying the flight change fee, but you must pay the fare difference. Changes can be done before or on the day of travel online. If you are changing to a later flight, you can make the change up to one hour before the departure time of the original flight. If you are changing to an earlier flight, you can make the change online (up to 2.5 hours pre-departure of the original flight), through our contact centre (up to 1 hour pre-departure of the original flight) or at the airport desk (up to 40 minutes pre-departure).

Changing your booked flight or route on the day of travel

With a Flexi Plus fare, you can change your booked flight on the day of travel, free of charge, to a flight on the same route as your original flight (if a seat is available). If you change your booked flight on the day of travel to a flight on a different route you will not have to pay a flight-change fee, but you must pay any difference in the fare. If you are changing to a later flight, you can make the change up to one hour before the departure time of the original flight. If you are changing to an earlier flight, you can make the change:

• up to 40 minutes before the new flight if you make the change at the airport ticket desk; or
• up to one hour before the new flight if you make the change through a contact centre.

Changing your booked flight or route before the day of travel

If you change to a flight departing one day or more before or after the original flight, you will not have to pay a flight-change fee, but you must pay any difference in the fare. You can make the change up to one hour before the departure time of the original flight. If you are changing to an earlier flight, you can make the change:

• up to 40 minutes before the new flight if you make the change at the airport ticket desk; or
• up to one hour before the new flight if you make the change through a contact centre.

If you have already checked in online for the original flight, you will need to contact us to uncheck that flight before you can make the change. With a Flexi Plus ticket you can check in at the airport free of charge.

You can change the route of all flights in a booking online through My bookings section. However, once you have taken the outbound flight, you can only change the route of the return flight at an airport ticket desk or through a call centre. You can only change the route between the same departure country and destination country.

When you change a flight, the services included in Flexi Plus are transferred to the new flight (if those services are available for that flight). If a service cannot be transferred, you will not get a refund of any part of the Flexi Plus fare.  

Flexi Plus – name changes

Regulation 13 still applies to name changes, and you will need to pay the appropriate fee.