FAQs for Unauthorised Travel Agent Bookings

You can begin Verification by clicking here. 

You will need your Ryanair booking reference (PNR) this is a 6-digit code containing a mixture of letters and numbers e.g., ABCD12, which is unique to your booking.

You will also need a myRyanair account (you can create a new one in the process if you do not have one), a device with a camera and a passport or national identity card with your signature on it.

We do send emails asking passengers to complete the verification process to comply with safety and security requirements and to ensure we can contact you directly with updates regarding your booking. If you have received an email from Ryanair asking you to verify, it is legitimate. The third-party travel agent may also send you an email telling you to verify. If so, please ensure that you verify on the Ryanair website (always check the website’s URL for www.ryanair.com) or on the Ryanair mobile app.  

Third party Travel Agents often use fake email addresses to make bookings. This means when you try to retrieve your booking you can’t, because you do not know what email they used. To verify, you do not need to know this email address. You only need the booking reference (PNR) and your name. During the process, you will be asked to log in to or create a myRyanair account associated with your real email address, which will move the booking to your own account. 

If there is more than 1 person on the booking, ask them to complete verification. 

You can make the name change at the airport, but for a quicker and smoother experience we recommend completing it in advance through our chat or call agents.

If the third-party travel agent made a mistake when entering your name in the booking, we recommend you reach out to them and ask them to reimburse you for the charge. 

Ensure the name on your booking matches the name on your passport. Ensure there is no glare, the photo is not blurry, the full document is in frame, the signature is in view and your hand is not blocking any part of the document. Continue attempting until prompted otherwise. 

You do not need this email to complete verification. Enter your name and booking reference here to begin verification. Do not try and use the email provided by the third- party travel agent when asked to log in to a myRyanair account. You will need to use your own personal account for this. If you do not have one, you can easily create one during the process.

Sometimes there are errors on our end. In this case, we recommend trying again at a later time. You will not need to pay again.