Booking Special Assistance

• We recommend that you request these services when you book your flight, but you can pre-book them on the Ryanair website up to 48 hours before the scheduled flight departure time.
• After this time and up to 12 hours prior to scheduled flight departure, passengers should contact our Special Assistance team (subject to opening hours).
• If you do not provide 48 hours' notice, the required assistance may not be available and your travel plans may be disrupted.
• In order for an airport to provide pre-booked special assistance, passengers should present themselves at the airport special assistance desk 2 hours before their flight departure time.

1. Click ‘My Bookings’ on Ryanair’s website.
2. Log into your myRyanair account.
3. Select ‘Manage this booking’ on the booking you need to change.
4. Select the ‘Request special assistance’ option.
5. Choose the passenger(s) that require special assistance.
6. Confirm the type of special assistance required for outbound and return flight.
7. In case you need a different type of special assistance for the return flight, toggle on the option below.
8. Click ‘Save’ to save new details to your booking.
9. You will receive an updated email itinerary with the special assistance required added.

  Add Special Assistance

There are a number of different types of airport special assistance available which can be booked in advance online or by contacting our Special Assistance Team. Please see a summary below which should assist you in choosing the correct level of assistance:

• Passenger requires assistance (departure & arrival) through the airport to the boarding gate - select option WCHR
• Passenger requires assistance (departure & arrival) through the airport and lift on/off to/from the aircraft seat - select option WCHC
• Passenger requires assistance (departure & arrival) through the airport and up/down the aircraft steps - select option WCHS
• Blind/vision impaired passenger requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew - select option BLND
• Passenger travelling with a guide/assistance dog that requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew - select option BDGR
• Passenger is blind or vision impaired but requires no assistance (travelling alone or accompanied) - select option BLDP
• Self-reliant passenger with an intellectual disability who can understand & respond to safety instructions who requires assistance (departure & arrival) through the airport to the boarding gate (departure & arrival) - select option DPNA
• Passenger is profoundly deaf - select option DEAF
• Passenger travelling with a guide / assistance dog – no special assistance services required - select option PETC
• A passenger requiring in-flight therapeutic oxygen must pre-book and pay for the service at least 7 days prior to travel, by contacting our Special Assistance Line - select option OXYG

If you have booked one of the below types of assistance, we will allocate you a suitable seat on-board, free of charge, along with one travel companion.
For safety reasons customers requiring one of the below types of airport special assistance should be seated next to a window UNLESS the window seat is occupied by a travel companion or the flight load allows for empty seats between the disabled customer and the window.

• Assistance type (BDGR) - Customer travelling with a guide/assistance dog that requires a walker through the airport (departure & arrival) to the aircraft seat and separate safety briefing from cabin crew.
• Assistance type (PETC) - Customer travelling with a guide/assistance dog, but requires no special airport special services.
• Assistance type (WCHC) - Customer requires assistance through the airport (departure & arrival) and to be lifted on/off the aircraft and to the aircraft seat.
• Assistance type (WCHS) - Customer requires assistance through the airport (departure & arrival) and up/down the aircraft steps.
• Assistance type (DPNA) - Self-reliant customer with an intellectual disability who can understand & respond to safety instructions who requires assistance through the airport (departure & arrival) to the boarding gate.
• Assistance type (BLND) - Blind/Vision impaired customer requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew.

Please note: Emergency exit row seats cannot be used by passengers requiring airport special assistance of any kind.

Need more help? Speak directly to one of our Special Assistance agents by phone.

The above Special Assistance phone line is open:

Monday-Friday - 9:00-22:00 – CET

Saturday - 9:00-19:00 CET

Sunday - 10:00-19:00 CET

Chat with a Special Assistance Agent for free.

Please note only calls connected with our customer support agents are recorded for training and quality purposes, in addition to the purposes indicated in our privacy policy.

All recordings are retained for at least 90 days.

If you have a query or wish to make a complaint in relation to Special Assistance you can do so by following the link below:

Queries/Feedback