Electric Wheelchairs & Mobility Scooters

To add equipment while booking your flight, select online that you're travelling with electric wheelchair/scooter, and you will receive an email requesting details of your mobility device.

You can also add equipment through the below online form, or by contacting our special assistance team.

Electronic mobility device form

• make
• weight
• battery type
• size dimensions including the lowest collapsed height of the wheelchair

If you have reduced mobility, you are entitled to bring two pieces of mobility equipment, as well as any medical equipment you need for the duration of your stay, on the plane free of charge.

Due to space limitations, we can only accept two Electric Wheelchairs or Mobility Scooters per flight, so we recommend adding equipment at the time of booking.

Passengers are asked to bring the operation instructions to the airport.

For safety reasons, electric wheelchairs/mobility scooter must comply with the following to be accepted for carriage:

• The dimensions of the wheelchair when collapsed must not exceed 81cms (height), 119cms (width) and 119cms (depth). Size restrictions for Wheelchairs/Mobility Scooters are due to the aircraft maximum door opening dimensions.
• Wheelchairs/Mobility Scooters weighing more than 150kg require pre-authorization and will not be accepted for carriage without this.

• The battery power must be isolated and exposed terminals protected from short circuiting, to protect the wheelchair/mobility aid from inadvertent activation, please remove the key, deactivate using the joystick or deactivate using an isolation switch or buttons, or other isolation mechanism (such as Anderson Connector or Airsafe plug).
• We only accept dry/gel cell or lithium-ion (wheelchair) batteries (lithium-ion batteries cannot exceed a total of 300 watts) for a device that is powered by two batteries, each battery must not exceed 160wh.
• Customers can carry a maximum of two spare lithium ion batteries in carry-on baggage and these must be individually protected to prevent short circuits. Battery terminals must be either recessed or packaged so as to prevent contact with metal objects including terminals of other batteries.

• The 32kg single item weight limit does not apply to mobility equipment.

We recommend that travel insurance cover for their mobility aids be purchased as an airline’s liability is limited to (1,288 Special Drawing Rights, approx. €1,600) under the Montreal Convention 1999. Customers can make a special declaration of value for their mobility equipment via our Special Declaration of Value Form which raises the liability to 2,262 Special Drawing Rights (approx. €2,600). Ryanair reserve the right to impose a charge where special declarations are made.

In the unfortunate event that your mobility equipment (wheelchair, mobility scooter, walking aid) is lost, delayed, or damaged, you must report to the Lost Property Desk at your arrival airport. There you will be given a Property Irregularity Report (PIR), which will include a 10-character file reference, which will allow you to verify if there is any update on the tracing of your mobility equipment.

Once you have reported your mobility equipment as damaged/delayed/lost at your arrival airport and have received a Property Irregularity Report (PIR), you can submit a claim to Ryanair. You can find this baggage claim form here. The 10-character file reference found on your PIR Report must be included when making your claim. This reference is located at the top of the report (EG. STNFR12345). Claims cannot be processed unless the case has been reported at your arrival airport and a PIR has been issued.