Covid-19 Related Refund Questions

Covid-19 (or being a close contact) is not a category of illness which entitles passengers to a refund. You may, however, change your flight up to 2.5 hours before the flight departure time subject to a flight change fee via ‘MyBookings’ unless you have already checked in, in which case please contact one of our agents using our live chat.

We operate flights to allow people to travel for essential reasons. If your flight operated and you decided not to travel, we cannot offer you any refund as the seat you booked operated empty in your absence.

If the country you travelled to closed its borders, the likelihood is that we were forced to reschedule or cancel the flight in which case you will be entitled to a refund. If the flight operated and you decided not to travel, we regret that we cannot offer you a refund as the seat you booked operated empty in your absence.

If your booked flight operated and you decided not to travel, we cannot offer you a refund as the seat you booked operated empty in your absence.

Covid-19 travel vouchers can be exchanged for cash at any time. Click on the link in your Covid-19 voucher email, and we will process the cash refund.