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Let's Chat

Ryanair ChatBot offers 24/7 support. Also our Customer Care agents are available to support if you need further assistance.

Our agents are available:
Mon-Fri: 7AM-10PM CET
Sat: 9AM-7PM CET
Sun: 10AM-7PM CET

Customer Service
New bookings/General Queries: +44 1279358438 Calls are charged at local call rates.
*Calls from mobiles and other networks may cost more.
*Available Languages: English, Italian, German, Spanish, French & Polish

The above phone lines are open:
Mon - Fri: 9AM-7PM CET
Sat: 9AM-6PM CET

Sun: 10AM-6PM CET

Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days.
Remember that reservations or changes to reservations made through our Contact Center will incur higher charges if the reservation or change could have been made online.

Complaints

 

The quickest way to submit your complaint and getting it dealt with by our customer service team is to fill in the online Complaint form. This form will help us direct your specific issue to the right person and we will respond to you within 10 working days.

 

Online Complaint Form

 

Send a Complaint by Post

If you don’t want to use our online Complaint form, you can post us a letter instead. Please include all information so that we can deal with your complaint as efficiently as possible:

 

• • Your full name (as displayed on your ticket)
  • Your booking reference
  • Flight details (date and flight number)
  • Your preferred contact details; email address, phone number or postal address
  • Details of the complaint, along with the names of any of our Ryanair staff that you spoke to at the time

Please send via post to the below address and we will respond to you within 15 working days:

Ryanair Customer Service Department
PO Box 11451
Swords
Co. Dublin
Ireland