I had Covid-19, or I was a close contact and could not travel. Can I get a refund?

Covid-19 (or being a close contact) is not a category of illness which entitles passengers to a refund. You may, however, change your flight up to 2.5 hours before the flight departure time subject to a flight change fee via ‘MyBookings’ unless you have already checked in, in which case please contact one of our agents using our live chat.