How do I get a refund if I booked through an Online Travel Agent?

If you have booked with an online travel agent (OTA), we probably have not received your personal contact or payment details, and we will need to verify your personal details to guarantee that we are paying your refund directly to you. To verify your details, please:

Download, complete and submit the customer verification form here.

Ryanair will then process the refund directly to you.

In some circumstances your refund may have been paid back to the online travel agent you used in which case you will need to contact your travel agent in order to recoup your refund. For online travel agents who require a Letter of Authority please click here.