I couldn’t travel due to a bereavement. Can I get a refund?

We may offer refunds in occasional cases where you have suffered the death of someone on your booking or of an immediate family member who is not travelling with you, within your scheduled flight date, and this prevents you from travelling. An immediate family member is defined as your spouse, civil partner, parent, step-parent, guardian children, step-children, siblings, grandparents, grandchildren, brother/ sister, step-brother/step-sister, father/mother-in-law, brother/sister-in-law, or son/daughter-in-law. We may refund the total amount for everyone travelling on the booking. To apply, click here and provide the below:

  • Your flight reservation number;
  • Your relationship with the deceased;
  • Documentary evidence (death cert or death notice);
  • Confirmation of the customers on the flight reservation who require a refund.

Refund requests for death on an immediate family member must be submitted before your date of travel.