Terms and Conditions

Terms and Conditions

Ryanair is the contracting party and the General Terms & Conditions of Carriage of Ryanair apply in relation to any flights operated with the Ryanair airline code (‘FR’).

Ryanair UK is the contracting party and the General Terms & Conditions of Carriage of Ryanair UK apply in relation to any flights operated with the Ryanair UK airline code (‘RK’).

Ryanair Sun (Buzz) is the contracting party and the General Terms & Conditions of Carriage of Ryanair Sun (Buzz) apply in relation to any flights operated with the Ryanair Sun (Buzz) airline code (‘RR’).

Malta Air is the contracting party and the General Terms & Conditions of Carriage of Malta Air apply in relation to any flights operated with the Malta Air airline code (‘AL’).

  • Ryanair Wallet is managed and operated by the Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”).
  • These Terms of Use apply to the use of the Ryanair Wallet. The Ryanair General Terms & Conditions of Carriage also apply.
  • Ryanair Wallet is accessible online through your myRyanair account.
  • Any refund requested for a flight disruption will be deposited to the Ryanair Wallet linked to the myRyanair account used to make the booking to which the refund relates.
  • You can opt to withdraw your refund from the Ryanair Wallet of the myRyanair account used to make the booking or use the Ryanair Wallet balance to book a new flight on the Ryanair website or App via the myRyanair account used to make the booking. If you are unable to access the myRyanair account used to make the booking please contact us here.
  • If you don't use the full value of your refund at once, you can use the Ryanair Wallet balance for future transactions or withdraw your remaining balance.
  • Withdrawals requested via the Ryanair Wallet will be processed within 5 working days to the original form of payment used to make the booking.
  • Withdrawals can only be made by the registered holder of the Ryanair Wallet.
  • Ryanair Wallet balance can be used to pay for flights, seats, priority, checked bags, fast track, baby equipment, music equipment, sports equipment, travel insurance and associated taxes, fees and charges (not car hire, transfers or hotel bookings) on the Ryanair website or App. Simply select “Wallet” as the preferred payment method.
  • If the total price of the transaction exceeds the total value of the Ryanair Wallet, any price difference can be paid with by credit/debit card or with PayPal.
  • Any balance available in the Ryanair Wallet can only be withdrawn in the currency of issue.
  • Any refund deposited to the Ryanair Wallet for non-subsidised flight tickets may not be used to buy Spanish subsidised flight tickets.
  • Ryanair reserves the right to withdraw or amend these Terms of Use at its reasonable discretion. Ryanair will notify customers of any changes in writing.
  • Travel Vouchers are issued by the Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”).
    These Terms of Use apply to the use of the Ryanair Travel Vouchers. The Ryanair General Terms & Conditions of Carriage apply.
  • Travel Vouchers are valid for 12 months after the issue date and can be extended once. You can check the validity period in the latest email from us containing your individual Voucher.
  • Travel vouchers can be redeemed for cash at any time.
  • Travel Vouchers can only be redeemed in the currency of issue.
  • Travel Vouchers can only be redeemed by the recipient of the voucher.
    If the total flight price exceeds the value of the Travel Voucher(s) used to pay for the booking, any price difference can be paid with by credit/debit card or with PayPal.
  • If you don't use all of your voucher balance at one time, you can use your voucher code for future transactions.
  • Travel Vouchers can be used as payment for flights, seats, priority, checked bags, fast track, baby equipment, music equipment, sports equipment, travel insurance and associated taxes, fees and charges (not car hire, transfers or hotel bookings).
  • Passenger name changes are not permitted if a booking has been paid for using a Travel Voucher.
  • Travel vouchers for non-subsidized flight tickets may not be redeemed against Spanish subsidized flight tickets. 
  • Ryanair reserves the right to withdraw or amend these Terms of Use at its reasonable discretion. Ryanair will notify customers of any changes in writing.
  • Reimbursement Vouchers are issued by the Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”).
  • These Terms and Conditions apply to the use of the Ryanair Reimbursement Vouchers. The Ryanair General Terms & Conditions of Carriage apply.
  • Reimbursement Vouchers are in a full and final settlement of your claim for reimbursement under EU Regulation 261/2004.
  • Reimbursement Vouchers are valid for 12 months after the issue date and they can be redeemed within that time on our site.
  • Reimbursement Vouchers can only be redeemed in the currency of issue.
  • Reimbursement Vouchers can only be redeemed by the recipient of the voucher
  • Vouchers must be redeemed via the myRyanair account used to make the original booking.
  • If the total flight price exceeds the value of the Reimbursement Voucher(s) used to pay for the booking, any price difference can be paid with by credit/debit card or with PayPal.
  • If you don't use all of your voucher balance at one time, you can use your voucher code for future transactions.
  • Reimbursement Vouchers can be used as payment for flights, seats, priority, checked bags, fast track, baby equipment, music equipment, sports equipment, travel insurance and associated taxes, fees and charges (not car hire, transfers or hotel bookings).
  • Passenger name changes are not permitted if a booking has been paid for using a Reimbursement Voucher.
  • Reimbursement Vouchers for non-subsidized flight tickets may not be redeemed against Spanish subsidized flight tickets.
  • Ryanair reserves the right to withdraw or amend these Terms and Conditions at its reasonable discretion. Ryanair will notify customers of any changes in writing.
  • The Erasmus Partnership is offered by the Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”);
  • Offer will apply to travel between 1 September and 15 June. Tickets must be booked at least 28 days before the date of travel;
  • The 10% discount is available for 4 single international flights per year (or 2 return flights);
  • The offer includes free check-in luggage up to 20KG per flight;
  • Students must hold a valid ESNcard to avail of the discount;
  • Students may be denied boarding if they fail to produce, when required, the ESNcard used to make the booking;
  • Students consent to Ryanair passing their information to ESNcard for verification purposes;
  • Ryanair GTCCs and Fees apply.

The Erasmus Partnership offer does not apply to the following:

  • Flights from 16 June to 31 August inclusive;
  • Domestic flights;
  • Regular, Plus, and Flexi Plus Fares;
  • 3rd party flights;
  • The Erasmus Offer is not available for bookings made on the mobile applications (iOS, Android);
  • Fees listed in Ryanair’s GTCCs or Ryanair’s other ancillary services.
  • Gift Cards are issued by the Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”).
  • Gift Cards are non-refundable and cannot be exchanged for cash. Gift Cards can be redeemed on Ryanair.com or via the app.
  • Gift Cards may be issued in digital or physical format.
  • Gift Cards are valid for 12 months from the Card issue date. The card code is valid until fully redeemed within the expiry date.
  • If you don't use all of your Gift Card balance at one time, you can use your Gift Card code for future transactions within the expiry date.
  • A €2/£2 (or local currency equivalent) admin fee applies to Digital Gift Cards. A €5/£5 admin and delivery fee apply to Physical Gift Cards. This fee is waived for purchases exceeding €/£100.
  • Gift Cards are issued according to the denomination selected at the time of purchase. The denominations go from £/€25 to £/€1,000 or local currency equivalent. The maximum purchasable amount per transaction is £/€1,000 or local currency equivalent.
  • Gift Cards can only be redeemed in the currency of issue.
  • The recipient may redeem the Card notwithstanding a difference between the recipient’s name as it appears on the Gift Card, and as it appears on the recipient’s passport, driving licence, or any other form of personal identification. While name changes are not permitted on Gift Cards, we will correct minor spelling mistakes, as long as we reasonably believe you are correcting a mistake and not trying to change the recipient’s name to someone else.
  • The Gift Card recipient can be aged 2 years or over. However, recipients who redeem a Gift Card under the age of 16 must always travel accompanied by an adult, in compliance with Ryanair’s General Terms and Conditions of Carriage.
  • A maximum of 4 Gift Cards can be used per booking. If the total flight price exceeds the value of the Gift Card(s) used to pay for the booking, any price difference can be paid by normal payment methods.
  • Gift Cards can be used as payment for flights, seats, priority, checked bags, fast track, baby equipment, music equipment, sports equipment, travel insurance and associated taxes, fees and charges at the time of booking only. Car hire, transfers or hotel bookings are not included and shall be paid separately using a method other than Gift Cards.
  • Up to 10 gift cards can be purchased in one transaction. Please note that for multiple gift card purchases, all gift cards must have the same theme, message and sender. Recipients' names and email/addresses will be the only details to change.
  • We have a limited supply of Christmas themed physical Gift Cards for the Christmas period (1 Nov 2023 – 5 Jan 2024). Please note, in the event you order a Christmas themed physical gift card when they have sold out, you will receive a generic themed physical Gift Card instead.
  • Scheduling for digital cards will be sent on an hourly basis, during busy periods this may suffer some delays.
  • If the estimated delivery period (Email and Post) of the Physical Gift Card has elapsed and a customer has not received their Gift Card, they will be eligible for a replacement Gift Card if the card has not been redeemed, and may request one by contacting Customer Service.
  • Physical Gift Cards can be posted to some European countries only. To find a full list of countries we post to and estimated delivery times please click here.
  • Physical Gift Cards are currently only available in English and Italian languages. If you order a Ryanair Gift Card in any of our other markets, you will receive an English version, but you can use any language to customize your message on the Gift Card.