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Electric Wheelchairs & Mobility Aids

To add equipment while booking your flight, select online that you're travelling with electric wheelchair/scooter, and you will receive an email requesting details of your mobility device.

You can also add equipment through the below online form, or by contacting our special assistance team.

Electronic mobility device form

  • make
  • weight
  • battery type
  • size dimensions including the lowest collapsed height of the wheelchair

If you have reduced mobility, you are entitled to bring two pieces of mobility equipment, as well as any medical equipment you need for the duration of your stay, on the plane free of charge.

Due to space limitations, we can only accept two Electric Wheelchairs or Mobility Scooters per flight, so we recommend adding equipment at the time of booking.

Passengers are asked to bring the operation instructions to the airport.

For safety reasons, electric wheelchairs/mobility scooter must comply with the following to be accepted for carriage:

  • The dimensions of the wheelchair when collapsed must not exceed 81cms (height), 119cms (width) and 119cms (depth). Size restrictions for Wheelchairs/Mobility Scooters are due to the aircraft maximum door opening dimensions.
  • Wheelchairs/Mobility Scooters weighing more than 150kg require pre-authorization and will not be accepted for carriage without this.

Lithium-ion batteries

Where the lithium-ion battery operated mobility aid contains a battery that is securely attached to the device:

  • The battery must remain in the device, securely contained and isolated so that it cannot be inadvertently activated. There is no restriction to the Watt-hour (Wh).
  • A maximum of one spare battery not exceeding 300 Wh, OR two spare batteries not exceeding 160 Wh each, may be carried in the cabin.
  • The operating battery, if removed from the EMA and carried in the cabin, becomes part of the spare battery allowance and Wh restrictions apply.

Where the lithium-ion battery operated mobility aid contains a battery that is not securely attached to the device, the following steps must be taken:

  • The battery must be removed following the instructions of the manufacturer or device owner.
  • The removed batteries must be protected from short circuit (e.g., by covering or taping over exposed terminals).
  • To protect them from damage, place batteries individually in a protective pouch and take them in the cabin with you.
  • Batteries removed from mobility aids to be brought on board into the cabin must not exceed 300Wh or for devices fitted with two batteries, 160Wh each.
  • One spare lithium-Ion battery at a maximum of 300Wh or two spare batteries at a maximum of 160Wh each can be carried on board in the cabin.
  • The operating battery, if removed from the mobility aid and carried in the cabin, becomes part of the spare battery allowance.

Dry Cell / Gel Cell / Non-spillable Batteries

Where the Dry Cell / Gel Cell / Non-spillable battery-operated mobility aid contains a battery that is securely attached to the device:

  • The battery must remain in the device, securely contained and isolated so that it cannot be inadvertently activated. There is no restriction to the Watt-hour (Wh).

Where the Dry Cell / Gel Cell battery operated mobility aid contains a battery that is not securely attached to the device:

  • The battery must be removed following the instructions of the manufacturer or device owner.
  • The removed battery must be protected from short circuit (e.g., by covering or taping over exposed terminals).
  • The removed battery must be placed in a strong rigid packaging which must be secured in the cargo hold.
  • One spare battery can be carried on board in the cabin.

 

  • The 32kg single item weight limit does not apply to mobility equipment.

We recommend that travel insurance cover for their mobility aids be purchased as an airline’s liability is limited to (1,519 Special Drawing Rights, approx. €1800) under the Montreal Convention 1999. Customers can make a special declaration of value for their mobility equipment via our Special Declaration of Value Form which raises the liability to 2,262 Special Drawing Rights (approx. €2,600). Ryanair reserve the right to impose a charge where special declarations are made.

In the unfortunate event that your mobility equipment (wheelchair, mobility scooter, walking aid) is lost, delayed, or damaged, you must report to the Lost Property Desk at your arrival airport. There you will be given a Property Irregularity Report (PIR), which will include a 10-character file reference, which will allow you to verify if there is any update on the tracing of your mobility equipment.

Once you have reported your mobility equipment as damaged/delayed/lost at your arrival airport and have received a Property Irregularity Report (PIR), you can submit a claim to Ryanair. You can find this baggage claim form here. The 10-character file reference found on your PIR Report must be included when making your claim. This reference is located at the top of the report (EG. STNFR12345). Claims cannot be processed unless the case has been reported at your arrival airport and a PIR has been issued.