Face masks and guidelines for healthy flying

Travel restrictions apply and it is the responsibility of each passenger to check local requirements here before travelling. You MUST also complete the necessary forms here or you may be denied boarding.

You must wear a face mask / covering in the airport and on board your flight. Some countries require this to be a surgical face mask (for exemptions, see Ryanair's GTCC). If you are travelling to/from/within Italy, Austria or Germany, it must be a FFP2 face mask.

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Our health measures for safe travel

We have measures in place to prevent the spread of Covid-19 e.g. aircraft are disinfected daily and are fitted with state of the art filtration systems.

Before you fly

  • Check in online and download your mobile boarding pass. Where possible choose Priority & 2 Cabin Bags to keep your luggage with you.
  • Your temperature may be checked at the airport. If you do not pass this, you will be asked to return home.
  • It is mandatory to wear a face mask/covering in the airport and on board your flight.

At the airport

  • Limit the amount of luggage you take and use the automated kiosks.
  • Use Fast Track where possible to limit queuing time at security.
  • Make sure to use hand sanitiser / hand wash as you pass through the airport, and where possible maintain some distance from other passengers.

When boarding

  • Don’t queue at the gates or dwell in the stairwells or air bridges.
  • Have your passport open and scan your boarding pass to limit your contact.
  • Keep your face mask on at all times. Our crew will also be wearing face masks.

On board

  • Aircraft will be disinfected daily, effective for over 24 hours.
  • Aircraft are fitted with state of the art air-filtration systems.
  • We will have a limited inflight service onboard. Queuing for toilets will not be permitted.

When you land

On arrival, please keep your face mask on until you have left the airport terminal. Try to maintain social distancing as you pass through the airport and at the baggage carousel if you are collecting a bag.

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I haven’t received an email or SMS yet from Ryanair, is my flight still likely to be cancelled?

If you have not received a notification of cancellation, we look forward to welcoming you on board. If you wish to change your date of travel, you can move your flight to a later date on or before 31 December 2021 (see terms of our “Zero Change Fee” promotion. Please note that if you choose not to travel and do not move your flight, you will not be entitled to a refund (other than in the limited circumstances listed in Article 10.1 of our GTCCs.

Can I postpone my flight, if I don’t want to fly due to current situation?

If you’ve made a booking after 10 June 2020 until 30 September 2021, you can change your flight without paying a flight change fee. You can now make up to two flight changes for travel by 31 December 2021,  but flight changes must take place at least 7 days before the original scheduled departure dates. 

Click here for more details

What precautions does Ryanair take on board?

All Ryanair aircraft are fitted with HEPA air filters (High Efficiency Particulate Arrestors), which remove particles in the air, down to the size of microscopic bacteria and virus clusters with an efficiency of better than 99.99% and interior surfaces are disinfected every night with chemicals, which are effective for over 24 hours. From 1 June, Ryanair cabin crew will wear face masks/coverings and a limited inflight service will be offered of pre-packaged snacks and drinks, but no cash sales. Queuing for toilets will also be prohibited on board although toilet access will be made available to individual passengers upon request.

I can’t reach Customer Service, what shall I do?

Our Customer Services Team are experiencing an unprecedented high volume of requests due to the complexities of the various travel restriction’s and .the traffic light system on travel, you can find all of the information you need on in travel advisory section of the help centre or you can manage your booking online/in app by moving your travel to a later date or if your flight is cancelled or reschedules you can request a refund, accept a voucher (if applicable) as these are automated options  available to you in the app or through the website.

Will I be required to complete & present additional documentation at the airport before I can fly?

As a result of Covid-19 its entirely likely that you will be required to complete and present additional travel documentation before you trip. Please ensure you check the most up to date travel restrictions and country-specific requirements before you fly. Failure to present any mandatory documentation will result in your travel being denied by local authorities. Please don’t take any risks and make sure you have the required covid test and passenger locator form completed before you fly. 

Click here for more information

When I am in the airport, will I undergo temperature checks & will wearing a face mask be mandatory?

You must wear a face mask / covering in the airport and on board your flight. Some countries such as Italy, require this to be a surgical face mask (for exemptions, see Ryanair's GTCC). If you are travelling to/from/within Austria or Germany, it must be a FFP2 face mask.

Travel restrictions apply and it is the responsibility of each passenger to check local requirements here before travelling. You MUST also complete the necessary forms here or you may be denied boarding.

Travel Advisory Page