Regulation EU261 are common rules on compensation and assistance of passengers in the event of denied boarding, flight cancellations or long flight delays.
EU261 affects passengers departing from/arriving into the European Union and the European Economic Area.
Monetary compensation is determined by the following distances between departure/arrival airports:
- €250 in respect of all flights of 1,500km or less; or
- €400 in respect of all intra-EU flights of more than 1,500km and for all other flights between 1,500km and 3,500km; or
- €600 in respect of all non-internal EU flights of more than 3,500 km.
Applying for Compensation
Customers who wish to submit expenses for travel/transport/or refreshments or a compensation claim following a flight cancellation or delay over 3 hours on arrival can click below to access the EU261 claim form.
We aim to process your claim within 10 days.
Compensation will not be paid for the following reasons:
If the flight delay or cancellation is outside of Ryanair's control,(extraordinary circumstances which could not have been avoided by all reasonable measures). If you were notified of a flight cancellation more than 14 days in advance of your scheduled departure date. If your flight was delayed and arrives at its final destination with a delay that is less than 3 hours.
Beware of "claims chasers"
Ryanair urges customers with valid EU261 compensation claims to submit their claims directly to Ryanair and avoid “claims chaser” firms who can deduct over 40% of a €250 claim in fees. Customers with valid claims who claim directly from Ryanair will receive 100% of their EU261 compensation entitlement without the deduction of these excessive “claims chaser” fees. Customers may submit claims to Ryanair via our user friendly compensation form.