There are a number of different types of airport special assistance available which can be booked in advance online or by contacting our Special Assistance Team. Please see a summary below which should assist you in choosing the correct level of assistance:
- Passenger requires assistance (departure & arrival) through the airport to the boarding gate - select option WCHR
- Passenger requires assistance (departure & arrival) through the airport and lift on/off to/from the aircraft seat - select option WCHC
- Passenger requires assistance (departure & arrival) through the airport and up/down the aircraft steps - select option WCHS
- Blind/vision impaired passenger requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew - select option BLND
- Passenger travelling with a guide/assistance dog that requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew - select option BDGR
- Passenger is blind or vision impaired but requires no assistance (travelling alone or accompanied) - select option BLDP
- Self-reliant passenger with an intellectual disability who can understand & respond to safety instructions who requires assistance (departure & arrival) through the airport to the boarding gate (departure & arrival) - select option DPNA
- Passenger is profoundly deaf - select option DEAF
- Passenger travelling with a guide / assistance dog – no special assistance services required - select option PETC
- A passenger requiring in-flight therapeutic oxygen must pre-book and pay for the service at least 7 days prior to travel, by contacting our Special Assistance Line - select option OXYG