What do I do if I need medical emergency assistance while away?

You should contact your travel or medical insurance provider. If your insurance provider is Europe Assist and you need to see a doctor, or go to the hospital, or return home because of an emergency, you can contact the Emergency Assistance Team directly on +34 91 514 0000, which is open 24/7, 365 days a year.

If your insurance provider is Cover Genius and includes emergency assistance or other medical cover, you can contact your dedicated 24/7 medical assistance service, XCover Assist, available in multiple languages. You can find the emergency phone number in your XCover Account.