ADR Details

Jurisdiction	Type of claims admitted by ADR	ADR	ADR details
France	All Topics	MTV Médiation Tourisme Voyage	https://www.mtv.travel/
Germany	All Topics	SRUV - Schlichtung Reise und Verkehr	https://www.schlichtung-reise-und-verkehr.de/die-schlichtung/antrag-stellen/
Spain	EU261 Claims only	AESA	https://sede.seguridadaerea.gob.es/sede-aesa/catalogo-de-procedimientos/reclamaciones-por-cancelaciones-retrasos-denegaciones-de-embarque-y-pmr-0
Spain	All other topics	European Commission-Online Dispute Resolution	European Commission Online Dispute Resolution (ODR) service. When filling in the trader details field on the ODR webform, you will need to provide the following email address: odr@ryanair.com This email address is solely used for the ODR process and queries submitted by customers to this email address will not receive a response.
Italy	EU261 Claims only	Help Center	https://help.ryanair.com/hc/it/categories/12504593426961
Italy	All other topics	European Commission-Online Dispute Resolution	European Commission Online Dispute Resolution (ODR) service. When filling in the trader details field on the ODR webform, you will need to provide the following email address: odr@ryanair.com This email address is solely used for the ODR process and queries submitted by customers to this email address will not receive a response.
Poland	EU261 Claims only	Civil Aviation Authority, Ombudsman for Passengers	https://pasazerlotniczy.ulc.gov.pl/zloz-wniosek
Poland	All other topics	European Commission-Online Dispute Resolution	European Commission Online Dispute Resolution (ODR) service. When filling in the trader details field on the ODR webform, you will need to provide the following email address: odr@ryanair.com This email address is solely used for the ODR process and queries submitted by customers to this email address will not receive a response.
Portugal	All Topics	ADR (RAL)	http://www.livroreclamacoes.pt/inicio
Denmark	All Topics	Aviation ADR	https://www.aviationadr.eu/ryanair/
Sweden	All Topics	Aviation ADR	https://www.aviationadr.eu/ryanair/
UK	All Topics	Aviation ADR	https://www.aviationadr.eu/ryanair/
Other Countries	All Topics	European Commission-Online Dispute Resolution	European Commission Online Dispute Resolution (ODR) service. When filling in the trader details field on the ODR webform, you will need to provide the following email address: odr@ryanair.com This email address is solely used for the ODR process and queries submitted by customers to this email address will not receive a response.

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