EU261 regulations provide compensation and assistance to passengers facing denied boarding, flight cancellations, or long delays. If re-routed immediately, passengers are entitled to meals, refreshments, two calls or emails, hotel accommodation if needed, and transport between the airport and accommodation. These entitlements do not apply if passengers opt for later re-routing or a refund.
EU261 regulations are common rules on compensation and assist passengers event of denied boarding, flight cancellations or long flight delays.
If you have experienced a flight delay or flight cancellation and you choose to be re-routed as soon as possible, you may be entitled to the following:
- Meals and Refreshments that are reasonable in relation to the waiting time;
- Two telephone calls or e-mails;
- Reasonable hotel accommodation where a stay of one or more nights becomes necessary;
- Transport that is reasonable between the airport and place of accommodation (hotel or other).
*Please note that the above care entitlements are not applicable should you choose to be re-routed at a later date at your convenience or if you choose to get a refund.