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How can I view the tickets I have purchased?
Once you’ve completed the booking process you will receive a booking confirmation by e-mail with more information about your order and ticket delivery.
For the different delivery options please see the Ticket Collection, Delivery and Validation section on the FAQS. If you made your booking while logged in to your My bookings page you will also view your booking details there. If you have not received your order confirmation email, please Contact us.
Can I add more tickets to my existing order?
Subject to availability you can purchase tickets either from your “My bookings” page or from tickets.ryanair.com.
Please note, these will be processed as a new payment and a new order will be generated. Note that in some cases you will not be able to just purchase child tickets as this might be restricted by the club or association. If you need to add any child tickets to an existing or previous purchase please Contact us and we may be able to help you.
I haven't received my booking confirmation email or I deleted it by mistake.
If you have not received your order confirmation email, or you accidentally deleted it by mistake, please fill out our Contact us form and we will be able to help you.
If you received a confirmation email but there is no voucher attached or it will not download please fill out our Contact us form.
How do I confirm my booking?
All purchases are automatically confirmed once your booking is completed. However, please check carefully the instructions given on the confirmation e-mail in case you must reconfirm any specific details.
What is a 'restricted view' seat?
Some seats might have a restricted view to the pitch or court and be obscured by a permanent fixture or fitting. This is unique to each venue. These tickets are priced accordingly normally and if your seats have a restricted view this information will be presented prior to you confirming your purchase.
Please also check the venue map to check the area where your seat is located.
Are tickets for home or away supporters?
All tickets listed for a match are for the home team section unless otherwise stated. Normally away club supporters are prohibited from accessing the home section. By purchasing tickets for the home section you warrant and represent that your seat will be among the home supporters.
Can I record or take photos inside any venue?
Yes. As long as it’s not for any commercial purposes. Please also check the venue’s terms and conditions for further information.
What time should I arrive at the match?
Please give yourself plenty of time to reach the stadium and locate your seat before kick off. Busier matches might require more time to enter the venue .
Where can I find all information about my match (eg. Start time, duration etc.)?
You will find all information in your “My booking” section on ryanair.com or on tickets.ryanair.com during and after purchase. Each Club will also have more detailed information if you search online.
You can also find all relevant information in your order confirmation email. If you have not received your order confirmation email, please Contact us.
Please note that for La Liga matches and also for some Premier League matches it is very common for the date and time of the match to change. We, therefore, invite you to check back regularly on the confirmed date and time of the match.
Is there a limit on the number of tickets I can buy for a match?
Each match will have a defined limit on how many tickets per order.
What are the venue’s regulations and code of conduct?
You can find this information on the club’s website. In most cases the management reserves the right to refuse admission or to eject a ticket holder from the venue for behavior likely to cause damage, injury, nuisance, annoyance or for failure to comply with the venue’s regulations
How will I receive my tickets?
The confirmation email will have all the information necessary about your tickets. Please see the different redemptions below. These will be decided on an event by event basis by the event organizer.
If your order has print-at-home tickets attached to the confirmation email, you will need to print these to gain entry to the venue. As a general rule we recommend you always print your tickets and bring them with you as they will be scanned upon entry.
If your order is for collection make sure to bring all the necessary information (email confirmation and photo id) on the day of the match to collect your tickets.
If your order confirms that your print at home tickets will be sent by the event provider/club, do note that these tickets will be sent to you closer to the match date. As a general rule we recommend you always print your tickets and bring them with you as they will be scanned upon entry.
Are tickets sat together?
Tickets are normally issued and allocated next to each other. For busier matches is possible that the availability will reduce and therefore some seats will not be next to each other. The seats are always displayed in the “Your Order” section before you checkout.
Please verify and check that you are happy with the seats selected and that they are next to each other before payment. Alternatively, please contact us and we can provide further information.
What information should I take with me to enter the match?
Please bring your print-at-home ticket from your order confirmation email. If you are collecting your tickets at the box office please also bring a valid form of ID (photo id). All persons entering the venue must hold a valid ticket.
The tickets are booked under my name. Can I change the name of the person attending the match?
Unfortunately we cannot change the name of the person attending the match after the booking is made. Most sporting events will scan your tickets upon entry so their validity will be based on this.
Accessibility & Special Assistance
Do all venues have wheelchair access or provide special assistance?
Each venue has different accessibility so it is therefore best to contact the venue or club directly prior to booking. Please Contact us and we can put you in touch with them.
Children and Age Restrictions
Are there any age restrictions to any matches?
The age restriction for each match is different. Please make sure to check any age restrictions in the description or in the ticket selection page at the time of booking, if relevant.
Are the matches suitable for children?
Most matches are suitable for children but please verify the information provided by the match and club before purchasing as there might be dedicated rules and restriction (such as required age,etc).
Every child must have a valid ticket. In some cases matches restrict that a child ticket must be purchased with adult ticket only. For further information please Contact us.
Are there any child, youth, senior or student discounts?
If there are discounted tickets available for any match these will be displayed as an option when buying online. Please note that a form of valid ID would be required to demonstrate to venue that your purchase qualifies for the discount. The venue reserves the right to refuse admission without valid id for the discounted tickets you have purchased.
Cancellations & Refunds
Can I make changes to my booking?
Unfortunately all tickets are non-refundable.
What happens if a match for which I purchased tickets is cancelled?
We will do our best to inform you beforehand should any cancellation occur but is your responsibility to check that a game is proceeding as planned.
Each club will have their own refund and cancellation policies, so the decision about whether or not to issue a refund will be at the club or association’s discretion. If a refund is issued, the credit or debit card used to make the purchase will be refunded. In this event, if the credit or debit card is no longer valid, we recommend you Contact us.
What happens if a match I purchased tickets for is postponed or date / time is changed?
If a match is postponed or the date or kick off time changed a refund will not be allowed.