Ryanair assesses flight disruptions individually and only compensates when responsible. If dissatisfied with their decision, customers can contact local ADR bodies or submit separate claims for expenses, even if compensation is not granted. Relevant links are provided for further action.
We understand that flight disruptions are frustrating, but most fall outside of our control. All of our flight disruptions are evaluated on a case-by-case basis at flight level by our Operations team. We will only pay compensation for disruptions that we are responsible for.
If you are not happy with the decision, you can also take the following steps:
- Contact your local ADR. You may find a list of local ADR bodies in your country here.
- Claim expenses. Compensation and expense requests are submitted and reviewed separately. While we only pay compensation for flight disruptions we are responsible for, you may still be entitled to expenses. We invite you to submit an expenses request by clicking here.