When am I entitled to a refund?

You may be eligible for a refund of your ticket under the following circumstances: 

  • If your flight has been cancelled;
  • If you have experienced a flight delay of over 5 hours;
  • If your scheduled time of departure is delayed by at least 5 hours;
  • In the case of a very serious illness or bereavement of a booked passenger or bereavement of an immediate family member who is not travelling with you.