Sometimes, when you book travel extras such as car hire, hotels, and parking and these are not part of a Travel Package, the payment goes directly to these third-party providers. We only take payment for your flights/flight services, so when you request a refund, we can only give you back the money we received.
To receive a refund for travel extras, you will need to contact the third-party supplier directly. Click here for a list of transfer and parking services provider contact details.