EU261 Care Entitlements and Passenger Rights

EU261 regulations are common rules on compensation and assist passengers event of denied boarding, flight cancellations or long flight delays.

If you have experienced a flight delay or flight cancellation and you choose to be re-routed as soon as possible, you may be entitled to the following: 

  • Meals and Refreshments that are reasonable in relation to the waiting time;
  • Two telephone calls or e-mails;
  • Reasonable hotel accommodation where a stay of one or more nights becomes necessary;
  • Transport that is reasonable between the airport and place of accommodation (hotel or other).

*Please note that the above care entitlements are not applicable should you choose to be re-routed at a later date at your convenience or if you choose to get a refund.

Information on EU-261