If your Visa Documentation is successfully verified in the app, your boarding pass will display “DOCUMENT VERIFIED.” This means you are checked in and will not need to visit the airport check-in desk.
If you are unable to verify your documents and receive a “DOCUMENT REJECTED” or “DOCUMENT SCAN ERROR” message (after you have tried to verify your documents at least 3 times)—due to unsupported, invalid, or incorrectly scanned documents — we will keep a record of the documents you submitted. You will be able to check-in at the airport free of charge in this case, but you must:
- Reattempt to verify your Visa Documentation as indicated in the app, or
- Present your original Visa Documentation at the airport check-in desk for manual verification.
Important: To complete online check-in and avoid any airport processing, your Visa Documentation must be successfully verified in the app before you arrive at the airport.