We may offer refunds in exceptional circumstances where you have suffered the death of someone on your booking or of an immediate family member, within 28 days prior to your departure date. An immediate family member is defined as your spouse, civil partner, parent, stepparent, guardian children, stepchildren, siblings, grandparents, grandchildren, brother/ sister, step-brother/step-sister, father/mother-in-law, brother/sister-in-law, or son/daughter-in-law. We may refund the total amount for everyone travelling on the booking. To apply, please contact the Partnered OTA you booked with and provide the below:
- Your flight reservation number;
- Your relationship with the deceased;
- Documentary evidence (death certificate if a family member has passed away or death notice if a passenger on the booking passes away);
- Confirmation of the customers on the flight reservation who require a refund.
Refund requests for death of an immediate family member must be submitted before your date of travel to the Partnered OTA you booked with.