Special Assistance Queries

Need more help? Speak directly to one of our Special Assistance agents by phone or chat.
+44 1279358588 
Calls charged at local rate.
Calls from mobiles and other networks may cost more.
Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days.

The above phone lines are open:

Mon-Fri -  7AM-9.30PM- CET

Sat - 9AM-6.30PM

Sun - 10AM-6.30PM CET