Refund Policy

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Can I cancel my Ryanair flight?

Once a Ryanair flight is operational, and does not have a delay exceeding 2 hours, then it is not possible to get a refund. All Ryanair flights are changeable but they cannot be cancelled.

Flight dates/times/routes can be changed up to 2.5 hours before the flight departure time (name changes can be changed up to 2 hours before the flight) via 'My Bookings' unless you have already checked in, in which case please contact one of our agents using our live chat.
You don't need to notify us if you are unable to travel and if you can’t use your outbound flight, you can still use your return flight.

Change Flight Online

If your flight was cancelled, please visit our flight cancellation page for details on flight changes and refunds.

Flight Cancellation Information

Schedule change

Occasionally, due to unforeseen circumstances, we may have to change flight timings before scheduled departure. If this happens, we will notify you of the schedule change via e-mail. The change will also be reflected in your trip details under the “My Bookings” section in your myRyanair account.

You will be entitled to a full refund of all amounts you have paid to us in connection with that flight, if: 

  • we change the scheduled departure time by at least 5 hours;
  • this is unacceptable to you; and
  • we cannot book you on an alternative flight which is acceptable to you.

Please note that we are not liable for any prepaid expenses directly or indirectly related to the booking affected by the flight time change.

Government Tax Refund

If you do not travel on your booked flight the air fare, fees and charges are non-refundable, but you may apply within one month of the date of travel for a refund of the Government Tax paid by clicking below.

Apply for a refund Online

Fees

Government tax refunds are subject to an administration fee of £17/€20.
If the refund amount is less than the applicable administration fee, no refund will be made.

Loss of a Family member

Death of an immediate family member who is not travelling:

At Ryanair, we try to make the process as seamless as possible during this difficult time for the family.
If you have already started your journey and are affected by an immediate family bereavement, contact our call centre and we will work with you to arrange a quick return journey.
If you have been affected by a bereavement of an immediate member of your family within 28 days of your intended flight date and you do not wish to travel, we will provide a full refund upon application.

Immediate family members defined by Ryanair:

  • Spouse
  • Civil Partner
  • Children (including adopted/step children)
  • Parents (including step parents)
  • Brothers & Sisters (including step siblings)
  • Grandparents & Grandchildren
  • Father/Mother-in-law
  • Brother/Sister-in-law
  • Son/Daughter-in-law

*We will also extend the same consideration to the travel companion of the bereaved.

In order to process your refund request without delay please submit/attach the below information

  • Submit your flight reservation number
  • Confirm your relationship with the deceased
  • Attach suitable documentary evidence
  • Confirm which customers on this flight reservation require a full or partial refund

Death or serious illness of a customer booked to travel:

In the event of death or serious illness making it impossible for a customer to travel, the reservations of the affected customer and anyone travelling on the same booking reference may, at our discretion, be refunded.
If it is appropriate we can also offer to change flight dates and we will  waive any restriction or fee once suitable documentary evidence is sent to us before of the date of travel.

Please click below to apply for a refund, you can also contact our call centre.  

Apply for a refund Online