Onboard Purchases

FAQ-On-board-Purchases.jpg

Payments

In light of the risks associated with cash handling highlighted by the Covid-19 crisis, we only accept credit and debit card payments for inflight purchases.

To pay for your inflight goods, we accept all major chip and pin cards Mastercard, Visa, and American Express). We may ask you to show your passport or another form of ID.
Unfortunately, we cannot accept cheques or traveler's cheques.
We ask that you check your goods at the time of purchase, as errors cannot be rectified afterwards.
For currency exchange, we carefully monitor all prices and exchange rates, and these are subject to change.

Receipts

As Europe’s greenest airline, we do not issue paper receipts on-board. If you’d like to obtain your receipt online you can do so by accessing the below form. To do so please ensure you have your travel date and flight number handy.

If you paid by card/contactless you must also supply your card holder name and credit/debit card number.
If you paid by cash then please supply your name, flight number, and seat number.

Ryanair receipts

Complaints

We’re sorry to hear you had an issue with an item purchased onboard one of our planes.

If you would like to exchange a Gadget or Accessory product from our supplier, you will find out how to do so on the product warranty card which is contained in the product.
This does not affect your statutory rights. If you would like a refund on a faulty product or would like to submit a complaint on all other products, please write to our Customer Service Department.

Inflight Complaints

Ryanair LTD
PO Box 11451,
Swords Co Dublin.
Ireland