Accompanying Passengers

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Guidelines for Accompanying Passengers

For safety reasons on Ryanair flights we require an able bodied person aged 16 and over to accompany a reduced mobility passenger who is not self-reliant.

Guidelines for Air Passenger Self Reliance

The following information regarding air passenger self-reliance is set out by the UK Department for Transport -Access to Air Travel for Disabled People: Code of Practice (July 2008) and in the Guidelines of the European Commission on the application of Regulation EC 1107/2006 (2012).

Self-reliant requirements

Each passenger must be self reliant by reference to all of the categories below. If not, then he/she must travel with an able bodied accompanying adult aged 16 and over who is capable of providing the assistance required. Otherwise, the passenger will be denied boarding.

  • Passengers must be able to fasten and unfasten their seatbelt when instructed to do so by crew
  • Passengers must be able to retrieve and fit a lifejacket unaided when instructed to do so by crew
  • Passengers must be able to don an oxygen mask unaided when instructed to do so by crew
  • Passengers must be able to understand the safety briefing and any advice and instructions given by the crew in an emergency situation

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Additional requirements

We also require passengers who need assistance in any of the following areas to travel with a personal assistant. Failure to do so will lead to denial of boarding if we reasonably believe that the passengers’ carriage may pose a risk to safety.

  • Feeding (passengers must be able to feed themselves unaided)
  • Toileting (passengers must be able to use to the toilet facilities unaided)
  • Medicating (passenger must be capable of administering their own medicines and medical procedures)
  • Where a reduced mobility passenger is travelling with an accompanying adult, we will do our best to ensure the accompanying passenger is seated next to them

 Important information

  • Each able bodied accompanying adult cannot assist more than one reduced mobility passenger and must purchase the prevailing adult fare.
  • In order for an airport to provide pre-booked special assistance, passengers must present at the special assistance desk at least 2 hours before their flight departure.
  • Passengers with pre-booked assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure.
  • If a customer is unable to administer their own medication then they should travel with an accompanying passenger who can help them.
  • You will also need to carry a doctor's letter confirming the requirement to carry syringes, needles and medication onboard the aircraft.
  • Please note that syringes, needles and medication must not be disposed of onboard the aircraft.