If you have booked one of the below types of assistance, we will allocate you a suitable seat on-board, free of charge, along with one travel companion.
For safety reasons customers requiring one of the below types of airport special assistance should be seated next to a window UNLESS the window seat is occupied by a travel companion or the flight load allows for empty seats between the disabled customer and the window.
- Assistance type (BDGR) - Customer travelling with a guide/assistance dog that requires a walker through the airport (departure & arrival) to the aircraft seat and separate safety briefing from cabin crew.
- Assistance type (PETC) - Customer travelling with a guide/assistance dog, but requires no special airport special services.
- Assistance type (WCHC) - Customer requires assistance through the airport (departure & arrival) and to be lifted on/off the aircraft and to the aircraft seat.
- Assistance type (WCHS) - Customer requires assistance through the airport (departure & arrival) and up/down the aircraft steps.
- Assistance type (DPNA) - Self-reliant customer with an intellectual disability who can understand & respond to safety instructions who requires assistance through the airport (departure & arrival) to the boarding gate.
- Assistance type (BLND) - Blind/Vision impaired customer requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew.
Please note: Emergency exit row seats cannot be used by passengers requiring airport special assistance of any kind.