Special Assistance Queries

Need more help? Speak directly to one of our Special Assistance agents by phone.

+44 20 3808 8855 Calls charged at local rate.
Calls from mobiles and other networks may cost more.


The above Special Assistance phone line is open:

Monday-Friday - 09:00 - 22:00 CET

Saturday - 9:00 - 19:00 CET

Sunday - 10:00 - 19.00 CET

Chat with a Special Assistance Agent for free.

 

Please note only calls connected with our customer support agents are recorded for training and quality purposes, in addition to the purposes indicated in our privacy policy.

All recordings are retained for at least 90 days.

If you have a query or wish to make a complaint in relation to Special Assistance you can do so by following the link below:

Queries/Feedback