What happens if my flight is cancelled?
We deeply regret the inconvenience of flight cancellations and we’ll try our best to minimize the impact of these disruptions.
If your flight is cancelled there are two options available to you to choose from. You can either apply for a refund or change your cancelled flight for free.
How will I be notified of a flight cancellation?
If your flight has been cancelled we will notify you as soon as possible by e-mail and/or text message to the e-mail address and/or phone number provided at the time of booking.
You can also find more information about cancelled flights on our website.
If you wish to claim a full refund for the cancelled flight, click on the link below, to log into your MyRyanair account and follow the steps for a refund.
Refunds will be processed, within 7 working days, back to the form of payment used for the original booking.
Change your Cancelled Flight
The easiest way to change your cancelled flight (subject to seat availability) is by doing it online.
Click the link below to access your MyRyanair account and change your flight for free.
Rules for Re-route
We will first try to accommodate you on the next available flight on the same route. If there are no available flights on the same or next day then we will assess flights from/to other airports within the same country.
We have a number of partner airlines which include EasyJet, Jet2, Vueling, CityJet, Aer Lingus, Norwegian, Germania, Stobart, and Eurowings airlines.
If we are unable to re-book you on an alternative flight on the same or next day, then we will review other transport options.
In order to assist you in reaching your final destination, we will review comparable transport alternatives. These options include, but are not limited to, train, bus, airline, or car hire.
If you must use the comparable transport options then you may be advised to re-book flights yourself, and then submit your receipts to our customer service department for reimbursement. However, you must contact us prior to arranging alternative transport so we can try and accommodate you first.
Important re-accommodation information
When transferring to a new Ryanair flight, you can check-in through our app and save the boarding pass to your phone or through our website and re-print your boarding pass.
If you can’t access either, we’ll re-issue your boarding pass for free at the airport ticket desk.
If your alternative flight departs the next day and you require hotel accommodation, there are airport staff at the ticket desk who can assist you. You will receive free phone credit valid for 24 hours, check your email for further instructions.
What happens with the other products that I have purchased?
If your flight has been delayed and you’ve purchased other products through Ryanair (e.g. car hire, transfers, parking, etc.), you may need to make changes.
Please contact the providers directly, see contact list below. If it is not possible to change the product/s you have purchased, you may be able to make a claim through your travel insurance provider. This does not affect your rights under the Montreal Convention 1999, please refer to Article 14 of our General Terms and Conditions of Carriage for further information.