Terms & Conditions

Ryanair is the contracting party and the General Terms & Conditions of Carriage of Ryanair apply in relation to any flights operated with the Ryanair airline code (‘FR’). 

Ryanair UK is the contracting party and the General Terms & Conditions of Carriage of Ryanair UK apply in relation to any flights operated with the Ryanair UK airline code (‘RK’). 

Ryanair Sun (Buzz) is the contracting party and the General Terms & Conditions of Carriage of Ryanair Sun (Buzz) apply in relation to any flights operated with the Ryanair Sun (Buzz) airline code (‘RR’). 

Malta Air is the contracting party and the General Terms & Conditions of Carriage of Malta Air apply in relation to any flights operated with the Malta Air airline code (‘AL’). 

• Ryanair Wallet is managed and operated by the Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”).
• These Terms of Use apply to the use of the Ryanair Wallet. The Ryanair General Terms & Conditions of Carriage also apply.
• Ryanair Wallet is accessible online through your myRyanair account.
• Any refund requested for a flight disruption will be deposited to the Ryanair Wallet linked to the myRyanair account used to make the booking to which the refund relates.
• You can opt to withdraw your refund from the Ryanair Wallet of the myRyanair account used to make the booking or use the Ryanair Wallet balance to book a new flight on the Ryanair website or App via the myRyanair account used to make the booking. Please note that after 3 years you will no longer be able to use the balance to make new bookings; however you will still be able to withdraw the balance.
• If you don't use the full value of your refund at once, you can use the Ryanair Wallet balance for future transactions or withdraw your remaining balance.
• Withdrawals requested via the Ryanair Wallet will be processed within 5 working days to the original form of payment used to make the booking.
• Withdrawals can only be made by the registered holder of the Ryanair Wallet.
• Ryanair Wallet balance can be used to pay for flights, seats, priority, checked bags, fast track, baby equipment, music equipment, sports equipment, travel insurance and associated taxes, fees and charges (not car hire, transfers or hotel bookings) on the Ryanair website or App. Simply select “Wallet” as the preferred payment method.
• If the total price of the transaction exceeds the total value of the Ryanair Wallet, any price difference can be paid with by credit/debit card or with PayPal.
• Any balance available in the Ryanair Wallet can only be withdrawn in the currency of issue.
• Any refund deposited to the Ryanair Wallet for non-subsidised flight tickets may not be used to buy Spanish subsidised flight tickets.
• Ryanair reserves the right to withdraw or amend these Terms of Use at its reasonable discretion. Ryanair will notify customers of any changes in writing.

• The Erasmus Partnership is offered by the Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”);
• Offer will apply to travel between 1 September and 15 June. Tickets must be booked at least 28 days before the date of travel;
• The 10% discount is available for 4 single international flights per year (or 2 return flights);
• The offer includes free check-in luggage up to 20KG per flight;
• Students must hold a valid ESNcard to avail of the discount;  
• Students may be denied boarding if they fail to produce, when required, the ESNcard used to make the booking;
• Students consent to Ryanair passing their information to ESNcard for verification purposes;
• Ryanair GTCCs and Fees apply.

The Erasmus Partnership offer does not apply to the following:

• Flights from 16 June to 31 August inclusive;
• Domestic flights;
• Regular, Plus, and Flexi Plus Fares;
• 3^rd party flights;
• The Erasmus Offer is not available for bookings made on the mobile applications (iOS, Android);
• Fees listed in Ryanair’s GTCCs or Ryanair’s other ancillary services.

• Gift Cards are issued by the Ryanair Group, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”).
• Gift Cards are non-refundable and cannot be exchanged for cash. Gift Cards can be redeemed on Ryanair.com or via the app.
• Gift Cards may be issued in digital or physical format.
• Gift Cards are valid for 12 months from the Card issue date. The card code is valid until fully redeemed within the expiry date.
• If you don't use all of your Gift Card balance at one time, you can use your Gift Card code for future transactions within the expiry date.

• A €2/£2 (or local currency equivalent) admin fee applies to Digital Gift Cards.

• A €5/£5 (or local currency equivalent) admin and delivery fee applies to Physical Gift Cards. This fee is waived for purchases equal to or higher €/£100 (or local currency equivalent).

• Gift Cards are issued according to the denomination selected at the time of purchase. The denominations go from £/€25 to £/€1,000 or local currency equivalent. The maximum purchasable amount per transaction is £/€1,000 or local currency equivalent.
• Gift Cards can only be redeemed in the currency of issue.
• The name specified for the Gift Card recipient must be identical to the name on the recipient’s passport, driving license, or any other form of personal identification. If the names do not match, the Gift Card will not be redeemable. While name changes are not permitted on Gift Cards, we will accommodate minor spelling corrections, provided we reasonably believe you are correcting a mistake and not trying to change the recipient’s name to someone else.
• The Gift Card recipient can be aged 2 years or over. However, recipients who redeem a Gift Card under the age of 16 must always travel accompanied by an adult, in compliance with Ryanair’s General Terms and Conditions of Carriage.
• A maximum of 4 Gift Cards can be used per booking. If the total flight price exceeds the value of the Gift Card(s) used to pay for the booking, any price difference can be paid by normal payment methods.
• Gift Cards can be used as payment for flights, seats, priority, checked bags, fast track, baby equipment, music equipment, sports equipment, travel insurance and associated taxes, fees and charges at the time of booking only. Car hire, transfers or hotel bookings are not included and shall be paid separately using a method other than Gift Cards.
• Up to 10 gift cards can be purchased in one transaction. Please note that for multiple gift card purchases, all gift cards must have the same theme, message and sender. Recipients' names and email/addresses will be the only details to change.
• We have a limited supply of Christmas themed physical Gift Cards for the Christmas period (4 Nov 2024 – 5 Jan 2025). Please note, in the event you order a Christmas themed physical gift card when they have sold out, you will receive a generic themed physical Gift Card instead.
• Scheduling for digital cards will be sent on an hourly basis, during busy periods this may suffer some delays.
• If the estimated delivery period (Email and Post) of the Physical Gift Card has elapsed and a customer has not received their Gift Card, they will be eligible for a replacement Gift Card if the card has not been redeemed, and may request one by contacting Customer Service.
• Physical Gift Cards can be posted to some European countries only. To find a full list of countries we post to and estimated delivery times please click here. 
• Physical Gift Cards are currently only available in English and Italian languages. If you order a Ryanair Gift Card in any of our other markets, you will receive an English version, but you can use any language to customize your message on the Gift Card.

(A) Ryanair Travel Agent Direct (hereinafter “TAD”) is managed and operated by Ryanair DAC, Ryanair Dublin Office, Airside Business Park, Swords, Ireland (hereinafter “Ryanair”).

(B) These TAD Terms and Conditions (“TAD Ts&Cs”) apply to the use of the Travel Agent Direct myRyanair Accounts (hereinafter “TAD Account”).  The Ryanair General Terms & Conditions of Carriage also apply.

(C) Ryanair exclusively distributes its own flight services online through the Ryanair Website.

(D) Ryanair distributes its own flight services and authorises Approved Brick & Mortar travel agents to offer Ryanair Group Flights for sale offline through global distribution service providers (“GDS”) or through verified TAD Accounts. 

(E)  The sale of Ryanair flight services by any means other than those expressly authorised by Ryanair is strictly prohibited.

2.1 Ryanair will authorise approved Brick & Mortar travel agents (“ATA”) to sell Ryanair flight services through TAD offline only, strictly provided that ATA undertakes, agrees and shall ensure that:

(a) all Ryanair flight bookings made through TAD will only take place offline. 

(b) it will not have access to, display or make available for sale Ryanair’s Promotional Fares.

(c) the true price of the Ryanair flight services is at all times, if displayed by ATA, displayed in a clear and transparent manner as separate cost elements to any other additional fee and/or surcharge and/or discount.  For the avoidance of any doubt, any fee and/or surcharge and/or discount associated with the ATA package must be presented in a clear and transparent manner and must not be described in such a manner that would mislead or confuse the end user into believing that it is a direct or indirect fee and/or surcharge and/or discount from Ryanair. 

(d) ATA may charge a fee for and promote additional services and products (including a ATA booking fee, Price Lock, Travel Insurance etc.), strictly provided that the products and services offered cannot disparage or conflict with the Ryanair Group and/or Ryanair business model.  For the avoidance of doubt, “Cancellation Protection” (including the referral of claims to claim management companies) or “Premium Customer Service” when such a service doesn’t exist for Ryanair flights services, shall be strictly prohibited.

(e) referral of claims to claim management companies shall be strictly prohibited.

(f) prior to any passenger purchasing Ryanair flight services ATA shall;

    (i) make the passengers aware of the most up to date version of Ryanair’s Terms of Use, Ryanair Group Airlines’       respective General Terms and Conditions of Carriage, Ryanair’s Privacy Policy, and any other relevant policies         that may be presented on the Ryanair Website from time to time (the “Ryanair Policies”) and shall procure             the passenger’s acceptance of those terms;

   (ii) ensure that the passenger is aware of what data is shared with Ryanair and in a clear and transparent                     manner bring the following terms to the passenger’s attention and procure the passenger’s acceptance of             those terms:

(A) in order to manage their Ryanair booking (including checking in online), they will need to log into or create a myRyanair account. 

(B) that payment information will only be processed by ATA and Ryanair will not receive or process passenger payment details (other than to confirm that the passenger has received a refund where one is due) provided by the passenger to ATA in relation to that particular booking unless the passenger provides these payment details to Ryanair directly.  ATA will process any refunds due to the passenger in relation to the Ryanair flight services purchased pursuant to these TAD Ts&Cs.  Ryanair will process any refunds due to the passenger for any purchases made directly by the passenger on the Ryanair Website;

(C) that Ryanair will copy ATA on all correspondence sent to passengers relating to the Ryanair flight services provided in connection with these TAD Ts&Cs;

(D) the provision of proof of refund to the passenger by ATA to Ryanair;

(E) that some portions of the Ryanair Policies will be superseded by their agreement to purchase their flight through ATA.

Should ATA fail to comply with these Clauses, it shall indemnify Ryanair for any loss, damage or legal expense suffered by Ryanair as a result. 

(g) ATA shall send to Ryanair the passenger’s accurate contact details (email, telephone and postal address) as provided by the passenger to ATA during the booking. 

(h) ATA shall direct any PRM (person with reduced mobility) and/or Family Seats requests (or any requests of a similar nature that may impose liability on either Party if not addressed) to Ryanair directly. 

(i) passengers check in themselves on their personal myRyanair accounts and that personal myRyanair access details shall remain confidential to passengers at all times, and ATA shall take appropriate measures to ensure it does not come into possession of passengers’ confidential myRyanair account details; 

(j) it will pay to Ryanair, the full price payable to Ryanair for the Ryanair flight services selected by the passenger.  Following receipt of such payment a Ryanair confirmation email will issue to the passenger with the ATA email address in copy.

(k) it will pay to Ryanair, in addition to the full price of the Ryanair flight services, any applicable card processing fees.

(l) it shall be strictly prohibited from issuing charge backs as a means of obtaining refunds or otherwise.

(m) ATA shall be deemed the “organiser” for the purposes of the Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements (“the Package Travel Directive”), and any implementing legislation, as amended from time to time, in force in any EU Member State (“Package Travel Legislation”).  ATA shall assume all liability and responsibility as “organiser” under the applicable Package Travel Legislation.  In the event of any such liability or responsibility as “organiser” being, contrary to the terms of these TAD Ts&Cs, imposed on Ryanair, Supplier will perform all actions required and fully indemnify Ryanair against any and all liability and cost incurred by Ryanair.

(n) In the event Ryanair are held liable under any applicable passenger rights regulations and conventions, including but not limited to Regulation (EC) No 261/2004 and the Montreal Convention 1999, and or the Package Travel Legislation (collectively “Passenger Rights Regulations”) due to the manner in which ATA has sold Ryanair’s flights, ATA will perform all actions required and fully indemnify Ryanair against any and all liability and cost incurred by Ryanair. 

(o) In circumstances where a Ryanair Group Flight subject to a booking made as part of these TAD Ts&Cs is cancelled or is subject to a major change and the passenger chooses to receive a refund, ATA shall request a refund from Ryanair within twenty-four (24) hours of ATA receiving a refund request from a passenger.  Ryanair will then issue a refund to ATA.  Upon receipt of the refund ATA shall ensure that the passenger receives a refund in cash and in full within three (3) days of ATA receiving the refund from Ryanair.  ATA shall retain external proof of refund to the passenger in the form of screenshots from ATA’s bank.  Ryanair may request that ATA produces proof of refund and must do so within seven (7) days of receipt of Ryanair’s request. 

(p) it shall not use any TAD Account and/or the Ryanair.com website to sell or offer for sale, or to facilitate, permit or assist any third party in selling or offering for sale (whether directly or indirectly) Ryanair Flight Services online.

(q) All bookings within the TAD Account shall be subject to these TAD Ts&Cs.

3.1  For any flights sold in accordance with these TAD Ts&Cs, Ryanair will copy the ATA email address provided by ATA at the time of booking (“Copy Email Address”) on any  email specifically relating to the Ryanair flight services purchased pursuant to these TAD Ts&Cs, including but not limited to itinerary email, schedule changes, cancellation email, refund email and any other emails of a similar nature that may vary from time to time (“Service Emails”).  For the avoidance of doubt Service Emails do not include marketing emails or emails referring to passenger’s behaviour while onboard a Ryanair flight.  Ryanair will send all Service Emails to the passenger directly via the passenger contact email address provided by ATA at the time of booking, which shall be the accurate email address of the passenger.  In the event of termination of the TAD Account for any reason, Ryanair will honour this Clause until such time as all Ryanair Group Flights booked in connection with these TAD Ts&Cs (which Ryanair have been paid for in full) have operated or where a refund is due, until the refund has been processed in accordance with these TAD Ts&Cs.

3.2  If a passenger’s behaviour while on board an aircraft requires Ryanair to correspond with the passenger on foot of their behaviour, Ryanair will not copy the Copy Email Address on that correspondence, but will use best endeavours to notify ATA, via the Copy Email Address, if a passenger cannot travel on a Ryanair flight or where the passenger may be due a refund.

3.3 Ryanair shall have the right to unilaterally amend the terms of these TAD Ts&Cs upon thirty (30) days prior written notice to ATA. In the event, ATA does not agree to the amendments, ATA may terminate its TAD Account pursuant to Clause 6.3.  

4.1 The parties hereby confirm, agree and acknowledge that:

(a) Ryanair is the owner of the Ryanair Website and the Ryanair Environment and all related content, Intellectual Property Rights, design, layout and operational know-how, as well as the data that relates to the business of Ryanair, (together, the “Database”). 

(b) ATA shall not use the TAD Account to sell or offer for sale, or to facilitate, permit or assist any third party in selling or offering for sale (whether directly or indirectly) Ryanair Flight Services online.

(c) ATA’s use of the TAD Account is restricted to display and sale of Ryanair flights services offline only and shall not be made available for onward distribution to any internet website, including mobile applications. 

(d) ATA agrees that it shall not distribute interline or codeshare agreements involving Ryanair Flight Services. 

(e) ATA, and all current and future ATA Affiliates, shall not, without prior written authorisation from Ryanair or a Ryanair Approved Partner, use scripts or any automated means to extract data, including but not limited to, prices, flight information, timetables and ancillary products information (including relating to seats, baggage and priority boarding) from the Ryanair Website, the Ryanair Environment and/or the Database, either directly or via third parties, and/or to display or facilitate the display on any website content extracted from the Ryanair Website, the Ryanair Environment and/or the Database by ATA or by any other third party. 

(f) ATA shall not hold a myRyanair account the use of which is for commercial purposes.

5.1 Prior to authorising ATA to set up a TAD Account, ATA shall furnish Ryanair with the Requisite Information, contained in Schedule 1, which may be updated from time to time (“Access Request”).  All information provided by ATA in the Access Request shall be true and accurate.

5.2 Once the Access Request has been validly submitted, Ryanair will approve or reject the Access Request at its sole discretion and shall not be required to provide reasons for its decision.  Ryanair shall also have the option to request further information from ATA. 

6.1 Notwithstanding any provision contained in these TAD Ts&Cs, Ryanair may terminate a TAD Account;

(a) with immediate effect where ATA and/or its Affiliates engage in breach of the ATA Obligations and/or the restricted activities listed in Clause 4.

(b) with immediate effect where ATA and/or its Affiliates engage in fraudulent, abusive or negligent behaviour, including behaviour that, in the reasonable opinion of Ryanair, may result in or has resulted in harm, including reputational harm to Ryanair or a Ryanair Group Company; 

(c) with immediate effect, where ATA is unable to pay its debts or enters into compulsory or voluntary liquidation or makes any proposal for a voluntary arrangement or scheme of arrangement with its creditors or compounds with or convenes a meeting of its creditors or has a receiver, manager, examiner, administrator or trustee in bankruptcy appointed or ceases for any reason to carry on business or takes or suffers any similar action which in the opinion of the Ryanair means that the other may be unable to pay its debts; and

(d) at any time, by giving thirty (30) days prior written notice to ATA.  Ryanair may provide such notice at its sole discretion and shall not be required to provide reasons for its decision to terminate any TAD Account.

6.2    In the event of termination of the TAD Account for any reason;

(a) ATA shall be bound by these TAD Ts&Cs until the final flight booked through the TAD Account has operated, or in the event, of disruption, the passenger has received a full refund in cash from ATA.

(b) ATA shall remove any and all references to Ryanair, whether express or implied, from their premises and/or website;

6.3 Notwithstanding any provision contained in these TAD Ts&Cs, ATA may terminate a TAD Account, at any time, by giving thirty (30) days prior written notice to Ryanair   by emailing travelagentdirect@ryanair.com

6.4 ATA’s obligations under these TAD Ts&Cs, together with the restricted activities listed    in clause 4 shall survive termination until the final flight booked through and/or held at any time in the TAD Account has operated, or in the event, of disruption, until the passenger has received a full refund in cash from ATA.