Fancy a trip to the West End Theatre? See below for more information!
Where can I buy tickets?
To browse current shows, click the below link and select your location, what you want to see and when, and choose your favorite show!
Children and Age Restrictions
Please note that for each show, age restriction varies. As a general rule, theatre shows are more suitable for children over the age of 5. Please make sure to check age restrictions in the event description at the time of booking.
All theatres have a no babies in arms policy. Most musicals are suitable for younger children but whilst younger children are admitted to the shows, the accompanying adult could be asked to remove a noisy child, should they be a distraction to the audience. Every child must have a valid ticket and occupy a seat.
The venue reserves the right to refuse admission without valid id for the discounted tickets you have purchased.
What is the difference between Stalls, Circle, and Balcony etc.?
Each venue is different but in general Stalls are also known as Orchestra stalls. They are the lowest seats in the theatre. Dress Circle or Royal Circle is the next tier of seats above the stalls. Upper Circle is the section above the Dress/Royal circle and Balcony seats are the furthest and highest seats in the house.
Which seating is considered the best?
It depends on the production. Normally the seats closest to the stage and in the middle with the best view of it are considered best. These will usually be the Stalls and front of the Circle / Dress Circle.
What is the relation between the price of the ticket and the seating area?
The general rule is that the higher priced tickets will be have the best view and be closest to the stage and the least expensive tickets will be further away from the stage and sometimes have restricted views.
What is a ‘restricted view’ seat?
Some seats might have a restricted view of the stage, for example, there may be a handrail in the line of sight or the top of the stage set may not be visible from a particular seat. This is unique to each venue and each production. If your seats have a restricted view this information will be presented prior to you confirming your purchase.
Does the venue have wheelchair access?
Each venue has different accessibility so it is therefore best to contact the venue directly prior to booking. Please Contact us and we can put you in touch with the venue directly.
How can I view which tickets I have purchased?
When your order is confirmed, you will receive an order confirmation email with details of your ticket booking. This email confirmation should be brought to the venue box office and exchanged for tickets on the day of the show. If you made your booking from the flights confirmation page you will also view your booking details there. If you have not received your order confirmation email, please Contact us.
Can I add more tickets to my existing order?
Please note, these will be processed as a new payment and a new order will be generated.
Ticket Collection InformationTickets will be available for collection at the venue box office on the day of the show. Please arrive at the venue 1 hour to 30 minutes before the show to collect your tickets. Ensure to bring your order confirmation email and a valid form of ID.
Please note that unfortunately we cannot change the ticket-holder name after the booking is made. Most venues will release the tickets to the new attendee, please ensure the person collecting the tickets has the original confirmation email and a valid form of ID. We would also recommend that they bring a note authorising use of the tickets from the named ticket-holder.
You will find event information in your active trip page during and after purchase. Each venue will also have more detailed information if you search online. You can also find event information in your order confirmation email.
Please arrive at the venue at least 30 minutes before the show.
Cancellations & Refunds
Can I make changes to my booking?
Subject to availability some box offices will do their best to exchange your tickets for a different date or time. We recommend you check the specific show information or FAQs for their policy. In most cases please note the below.
- Exchanges must be for the same show or for tickets of the same value or higher.
- Tickets must be changed up to 48 hours before the show.
- Discounts are only honored if they are also valid for the replacement attraction.
Alternatively contact us and we will be more than happy to help.
Note that if the show is cancelled or rescheduled you will be automatically allowed to exchange it.
What happens if a show for which I purchased tickets is cancelled or postponed?
If a show is cancelled or postponed you will receive a full refund or be offered tickets for a different one. We will do our best to inform you beforehand should any modification occur. Please note the decision about whether or not to exchange your tickets for a different show may be at the box office discretion. If a refund is issued, the credit or debit card used to make the purchase will be refunded. In this event, if the credit or debit card is no longer valid, we recommend you Contact us.
Additional InfoThere is no dress code for most theatres. Some theatres do recommend a smart-casual dress code.
Please be advised cameras and recording devices are strictly prohibited.